Technology Business Partner

M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.
Overview:
Serve as the relationship manager between Technology End User Computing and the M&T Business Lines focusing on two way communications between the parties and leading learning/marketing initiatives to drive technology adoption, digital dexterity, and exception employee experience.
Primary Responsibilities:
- Serve as liaison and function as a key point of contact within Technology End User Computing for all business units.
- Market new and existing technology product solutions to all business units to drive awareness and employee readiness.
- Solicit technology feedback on use of existing technology services and requests for enhancements or changes to services to best meet the needs of employees.
- Provide highly-valued consulting level support and guidance to business units through use of key technology products and engage subject matter experts as appropriate.
- Facilitate smooth adoption of new end user computing technologies by assisting in readiness, adoption, and learning opportunities.
- Advise the business on the effective use of technology specific to their use cases to improve efficiencies and productivity.
- Communicate decisions, priorities and relevant project information to appropriate levels of staff - including Engineers, Management, Helpdesk - regarding technology service requests, projects and initiatives.
- Promote Technology services and roadmaps to the business. Serve as advocate on behalf of business stakeholders to ensure Technology services meet their business priorities and needs and understand any potential challenges with new deployments.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned
Additional Responsibilities:
- Build a strong culture of collaboration, including stakeholder relationships, with Business Line to prioritize the most impactful enhancements and opportunities, resulting in an improved customer experience.
- Develop, deliver and manage digital marketing and communications initiatives translating a clear message to users.
- Provide training administration and tactical support, which may include scheduling and training event logistics.
- Support the collection and analysis of business readiness and customer experience data, including survey development and administration to identify opportunities for improvement.
- Provide input and support the design and delivery of training programs or learning resources.
- Assist in design and implement plans to optimize user experience and engagement.
- Lead/Collaborate and analyze results of marketing campaigns and make recommendations based upon campaign results and effectiveness in meeting business objectives.
- Implements programs to increase employee awareness and knowledge of activities affecting employees
- Obtain and analyze data via numerous sources to identify patterns which require technology development or learning to improve service delivery and customer experience.
Education and Experience Required:
- Minimum of an Associate's degree in Information Technology, Business or related field and a minimum of 5 years' internal and/or external technology and/or business experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience including a minimum of 5 years' internal and/or external technology and/or business experience
- Strong technology skills
- Strong business acumen
- People-oriented
- Prior experience balancing a wide variety of priorities
- Strong verbal and written communication skills
- Strong negotiation skills
- Proven listening skills
- Strong interpersonal skills
- Prior experience successfully leading projects and/or in business/Technology marketing/management roles
Education and Experience Preferred:
- Bachelor's degree in Information Technology, Business, Marketing or related field
- Minimum of 5 years' technical experience
- In-depth knowledge of Technology service catalog and assigned departments/business areas to identify and communicate how Technology solutions can support the achievement of short- and long-term business goals
- Expertise on assigned business unit daily activities and important Technology tasks needing to be executed to facilitate those operations
- Digital Communications and Marketing experience
- Strong presentation skills
- Strong analytical skills
- Strong organizational and time management skills
- Detail-oriented
- Prior experience asserting ideas and gaining support and commitment from others
- Prior experience encouraging teamwork and acting as a role model when leading and directing others
- Awareness of the Bank's business plan and strategic objectives
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Location
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.