Senior Help Desk Technician - Hybrid
Job Posting for Senior Help Desk Technician - Hybrid at M3 Networks
Senior Help Desk Technician
80% Work from Home - 20% Onsite, Must be in the Dallas Fort Worth Area.
Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are just as excited to grow as we are and we can't wait to meet you!
What this role will entail:
- Serve as first point of contact for customers seeking technical support over the phone or email
- Perform remote troubleshooting
- Walk the customer through the troubleshooting process
- Follow up and update ticket status with customer information
- Identity and suggest possible improvement on procedures
What we need from you:
- Be a good listener
- Driven to succeed at work and contribute to the big picture
- Diligent with note taking
- Passionate about customer service
- CompTia A and Network certifications are a plus!
- Windows Server certifications preferred
- Bachelors degree preferred
- Windows Server experience
- Firewall setup & configuration experience
- Active Directory experience
A little about M3 Networks:
Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth. We protect and grow small businesses with best in class IT Support as proven by our 350 5-Star Google reviews. We care for our employees and clients in a big way.
Our total compensation and benefits for this role includes:
- Salary is based on experience, drive and the value you can bring to the company: and is in the range of $50,000 to $70,000 per year.
- Ascension plan if applicable
- We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year
- We match 3% of your contributions to IRA or 401K -
- More than 14 days of paid time off AND two weeks vacation
- Company provided gear
Our hiring process:
- Submit your application
- Submit your video interview
- Zoom interview (30 minutes)
- Technical assessment (30 minutes to 1 hour)
- In person interview (1 hour)
- If everything goes well and there is a fit then its time to make an offer!
Sign up to receive alerts about other jobs that are on the Senior Help Desk Technician - Hybrid career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Senior Help Desk Technician - Hybrid.
Click the checkbox next to the jobs that you are interested in.
-
Computer Troubleshooting Skill
-
Income Estimation: $60,598 - $78,002
-
Income Estimation: $62,231 - $77,451
-
-
Data-Flow Analysis Skill
-
Income Estimation: $72,643 - $97,234
-
Income Estimation: $80,887 - $116,227
-
Job openings at M3 Networks
Southlake, TX
Full Time
Not the job you're looking for? Here are some other Senior Help Desk Technician - Hybrid jobs in the Southlake, TX area that may be a better fit.
We don't have any other Senior Help Desk Technician - Hybrid jobs in the Southlake, TX area right now.
Help Desk Technician I - Hybrid
M3 Networks, Southlake, TX
ACH Child & Family Services, Fort Worth, TX