Inbound Call Center Representative
Job Posting for Inbound Call Center Representative at Maatco Ltd
We are seeking a motivated and customer-focused Inbound Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing support, resolving inquiries, and ensuring a positive customer experience.
Responsibilities:
- Answer incoming calls from customers and provide assistance with inquiries, orders, and general information
- Handle outbound calls to follow up on customer requests or resolve any outstanding issues
- Communicate effectively and professionally with customers, ensuring a positive experience
- Utilise phone etiquette to provide excellent customer service and build rapport
- Conduct sales calls to promote products or services, as needed
- Analyse customer needs and provide appropriate solutions or recommendations
Skills:
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent phone etiquette and communication skills, both in English and Spanish
- Ability to analyse customer inquiries and provide accurate and timely responses
- Multilingual abilities are highly desirable
Join our team of dedicated professionals who are committed to delivering exceptional service to our customers. If you are passionate about providing outstanding customer service and have the skills required for this role, we would love to hear from you.
Job Type: Full-time
Pay: From $39,875.00 per year
Benefits:
- 401(k)
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Raleigh, NC 27601 (Preferred)
Work Location: In person
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