We are seeking a dedicated Inbound Call Center Representative to join our team. As an Inbound Call Center Representative, you will be the first point of contact for our customers, handling inquiries and providing solutions in a professional and efficient manner. Your primary goal will be to ensure customer satisfaction and retention by delivering high-quality service.
Duties:
- Answer incoming calls promptly and professionally
- Provide accurate information to customers' inquiries
- Assist customers with product or service-related questions
- Up sell products or services to increase sales revenue
- Maintain customer records by updating account information
- Follow communication scripts when handling different topics
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to analyse and solve problems effectively
- Up selling skills to promote additional products or services
- Exceptional phone etiquette and active listening skills
If you have a passion for customer service and enjoy assisting others, we encourage you to apply for this rewarding position as an Inbound Call Center Representative.
Job Type: Full-time
Pay: From $39,865.00 per year
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person
Salary : $39,865
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