Inbound Customer Service Representative
Job Posting for Inbound Customer Service Representative at Maatco Ltd
We are seeking a highly motivated and customer-oriented Inbound Customer Service Representative to join our team. We are looking for enthusiastic individuals to join our team as Inbound Customer Service Representatives in Raleigh. As an Inbound Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and assistance with their inquiries, orders, and concerns.
Duties:
- Analyse customer inquiries and provide accurate and timely responses
- Handle inbound calls from customers regarding product inquiries, order status, and general questions
- Provide product recommendations and upsell additional products or services
- Maintain customer records by updating account information and order details
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong sales skills with the ability to upsell products or services
- Proficient in phone etiquette and active listening
- Ability to handle high call volumes while maintaining professionalism
- Strong problem-solving skills and ability to think quickly on your feet
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as an Inbound Customer Service Representative!
Job Type: Full-time
Pay: From $40,876.00 per year
Benefits:
- 401(k)
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Raleigh, NC 27601 (Preferred)
Work Location: In person
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