General Manager

The General Manager will oversee the daily operations of the building and ensure brand standards, for our client's exclusive high rise residential property. This is a collaborative leader that helps to professionally develop team members and aims to create an enjoyable environment for both employees and residents on site.

Responsibilities

Management –

• Oversee daily operations of the property including Management, Leasing, Resident Coordinators, & Maintenance teams
• Establish staffing goals and expectations for all members of the on-site property team
• Direct Property Manager, and other property leaders
• Ensure proper staffing, training, and performance are being appropriately met
• Develop onboarding training documents and schedule for new employees
• Develop and communicate schedules to team
• Approve OT/PTO for all members of team
• Conduct bi-annual employee performance reviews

Financial –

• Analyze and prepare commentary for monthly variance reporting with members of HQ finance team
• Approve monthly pre-bill rent & utilities for upcoming month
• Audit resident leases and ledgers to ensure accuracy
• Approve invoices in accordance with work performed on property
• Oversee reporting and system financials to ensure accuracy (i.e. FMOs, Rentable Items, Other Income etc.)
• Actively participate in annual budget preparation
• Communicate with property legal team to initiate and maintain collection cases

Leasing –

• Oversee lease & renewal processes to approve applications & pricing, while ensuring leasing & occupancy goals are being met
• Assist in conducting weekly leasing meetings to review results and implement changes to strategy, pricing, etc.
• Consistently audit website and ILS sites to ensure accuracy
• Stay current with local market trends, offerings, and upcoming development
• Maintain leasing and resident retention strategies
• Assist with touring leasing prospects as needed

Resident Engagement –

• Oversee and assist in resident communication as needed
• Oversee and assist in curating and running resident events
• Successfully manage and resolve all resident related complaints or issues
• Ensure company standards of hospitality and customer service are met though all communication channels
• Monitor and respond to all online reviews (Google, Yelp, Apts.com, etc.)

Operations –

• Conduct property walkthroughs to ensure building cleanliness expectations are being met
• Implement initiatives to management and maintenance teams alike to uphold standards and drive efficiency
• Work with maintenance team to ensure work orders are completed appropriately and within a timely manner
• Oversee café, retail, maintenance vendors, and capital projects

Attributes

• Proven ability and desire to coach and development team members
• Effective verbal written communication skills
• Highly developed customer service skills
• High attention to detail
• Exceptional organizational skills
• Proficiency in software systems relating to property management and or related industries