Service supervisor

Description

Position at MacAllister Rentals Job Title : Shop Supervisor Position Summary : We are seeking a dynamic and experienced individual to lead as Shop Supervisor at our Southfield location.

This pivotal role involves overseeing shop and / or field operations, ensuring efficient workflow, maintaining top-notch customer service, and upholding safety standards.

As the leader of our shop team, you will play a key role in driving quality repairs and fostering a positive working environment. Primary Responsibilities :

• Direct and manage day-to-day shop operations, ensuring smooth workflow and timely completion of work orders.
• Uphold high standards of repair quality and customer service, fostering a culture of excellence.
• Assist in evaluating shop service operations, identifying areas for improvement, and implementing necessary changes.
• Lead and mentor shop staff, providing guidance, training, and support as needed.
• Address service-related complaints promptly and implement corrective measures.
• Ensure compliance with safety regulations and guidelines, maintaining a safe working environment for staff and customers.
• Oversee maintenance of facilities and equipment, promoting timely repairs and troubleshooting as necessary.
• Perform additional duties as required to support shop operations.

Required :

• High School Diploma or GED.
• Minimum 3 years of experience with diesel equipment.
• Minimum 1 year of experience in supervisory or leadership role.

Preferred :

• Associate's degree in a related technical field.
• 5 years or more of experience with diesel equipment.
• 3 years or more of experience in a supervisory role.

• Strong customer service skills.
• Effective leadership abilities, including decision-making and goal-setting.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office suite and ability to learn internal systems.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented, with strong multitasking abilities.
• Proven conflict resolution skills and professional demeanor.
• Ability to maintain confidentiality of business and personal information.

Join our team and take the lead in driving excellence in our shop operations!

Last updated : 2024-05-18