Patient Care Coordinator

POSITION TITLE: Patient Care Coordinator

RESPONSIBLE TO: COO

PRIMARY FUNCTION: Works under supervision

Represents the clinic in a courteous and efficient manner while answering and making all necessary telephone calls

Schedules and works patients into appointments

CLASSIFICATION: Non-Exempt

DUTIES:

• Successfully completes required training program.
• Answers all departmental calls such as: appointments, prescription refills, etc.
• Accurately documents all messages and prescription refill requests
• Requests patient’s medical reports needed for physician’s messages (regarding patient inquiries)
• Periodically discusses with the physician the actions to be taken on all medication refills and patient inquiries.
• Places outgoing calls to the pharmacy, or to the patient, if requested by the physician, to relay disposition and instructions.
• Schedules appointments.
• Delivers urgent messages, faxes back any prescription refills, or signs documents for respective physician.
• Indexes faxes from the Input Manager. Places a MR# and LOV on the fax and distributes it to the physician if a signature is required.
• Contacts an ambulance service in emergency situations.
• Abides by employee handbook.
• Adheres to policies and procedures.
• Other duties as assigned.
• Use computer to book appointments, build accounts, and access and input patient information.
• Maintain confidentiality of patient information and properly release information according to MMC policies and procedures.

Miscellaneous Duties:

1. Exemplifies excellent customer service skills with patients, visitors, and fellow employees; demonstrates kindness, courtesy, friendliness, helpfulness, and respect

2. Consistently demonstrates respect for the capabilities, different cultures, and/or personalities of internal and external clients

3. Relates well and works collaboratively with, all levels of staff in a professional manner

4. Maintains a cheerful disposition when stressful situations occur, so as to not adversely affect the work environment

5. Maintains and ensures patient trust, privacy and confidentiality

6. Takes initiative to proactively assist others without direct supervision and to resolve problems with other departments and co-workers

7. Maintains open and effective communication with providers and employees to ensure quality patient care

QUALIFICATIONS:

• High school diploma or equivalent with specialized or technical training preferred.
• Two years general office experience (medical preferred).
• Six months call center experience (medical preferred).
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Knowledge of medical terminology preferred.
• Ability to work under pressure and pay close attention to detail
• Ability to work on the phones for up to eight hours per day.
• Ability to deal effectively with patients in a crisis.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person