Representative, Navy Support

Representative, Navy Support - MacGREGOR- Hampton, VA

Salary : $45-55k / year

Who is MacGREGOR?

MacGREGOR is a world-leading provider of sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea .

MacGREGOR shapes the marine and offshore industries through the development, supply, and support of world-leading cargo and load handling products, services and solutions.

Working together with ship-owners, operators and builders, we innovate, design and develop solutions that last for a lifetime.

Our work starts from understanding the industry landscape and our customers’ needs. It continues with designing value-creating solutions and providing lifetime support through on-site and remote services focused on maximizing safety and operational performance, and minimizing unplanned downtime.

MacGREGOR offers an EXCELLENT employee benefit's package including :

• Medical, Dental, Vision & Life insurance option effective your first day of employment
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (2X’s annual salary, max $300k) (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan company matches first 6% of employee contributions into the 401K plan,
• 401k Plan- new employees are eligible to participate in 401k Plan on the 1st day of the month following 30 days of employment- plan participants are 100% vested immediately upon enrolling into plan
• Tuition reimbursement & Professional Development Assistance offered and more .

Shape your journey onboard and offboard with us

Position Description :

Build strong relationships with Navy customers, local US Suppliers, Account Sales, GSC, Sourcing and Operations team colleagues.

Oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time.

Handle all customer enquiries, knowing who the correct person in the business is so you can provide customers with all information required.

Work to increase knowledge of customers & local US Suppliers, understand their needs and gain strong knowledge of business, products, processes, be the voice of the customer to ensure we constantly deliver an exceptional service which is constantly improving and adapting to customer changing needs.

Support with Order book tasks towards the rest of the team

Accountabilities :

• First point of contact for all customer requests, respond to customers promptly gathering the necessary input from colleagues to give the customer the information they need.
• Managing & overseeing successful, prompt quote handling and customer deliveries
• Identifying risk orders & collaborate with colleagues to resolve any challenges
• Confirming and sending delivery instructions
• Managing and overseeing successful, prompt orders on local US Suppliers
• Proactive communication to keep customers & suppliers informed
• Build strong relationship with customers & suppliers to understand their needs
• Takes ownership of challenges to ensure we deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
• Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue and identify rapid resolutions and challenge for preventative measures & CI
• Learn to build knowledge of customers and our processes, not being afraid to question and challenging our way of working to improve the way we serve our customers and suppliers.
• Processing Customer Orders and Notification Entry ensuring all details entered correctly
• Engage constantly with your Navy Support Team members to find information needed to support customers & improve your competence.
• Escalate urgent cases and when not getting support needed to meet customers’ needs

What you’ll need to succeed

Education

High school diploma required- Degree in Business Administration, Sales, or relevant field preferred

Competencies & Skills

• Fluent in English, written and spoken
• Computer skills; MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an asset
• Team player, interpersonal skills
• Customer focused
• Problem solver
• Professional and structured
• Patience and empathy
• Organized, efficient with strong time management skills
• Self-motivated
• Accurate
• Accountable
• Proactive
• Strong product, business, market and customer knowledge
• Efficient
• Highly effective and clear communicator with active listening skills
• Compliant attitude towards safety and controls

You will be a part of :

• By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries.
• We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of integrity, quality and safety .
• Integrity : Integrity steers our thinking, behavior and the way we nurture the relationships with our customers and our stakeholders
• Quality : Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences.
• Safety : Safety is essential in everything we do. Our customers can rely on us to put safety at the forefront of our designs, deliveries and services so they can run their operations without unpleasant surprises, and we all have a safe working environment.
• With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.

Interested to Join?

Submit your resume to be considered.

MacGREGOR is a part of Cargotec

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands.

Shipbuilders, owners and operators are able to optimize the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads, crude / LNG transfer and offshore mooring are all designed to perform with the sea.

MacGregor is part of Cargotec Corporation. Cargotec's sales in 2018 totaled approximately EUR 3.3 billion and it employs around 12,000 people.

Salary : $45,000 - $55,000