E911 Communication Officer - FT

• Operates emergency E-911 telecommunications equipment, receives requests for emergency services, and properly records and transfers the request to the appropriate department or dispatch position.
• Operates radio equipment to dispatch law enforcement, fire, or other personnel and equipment to handle emergencies and other services in the field.        
• Maintains contact with and coordinates the movement of field emergency response units, maintaining the status of each.  
• Maintains regular contact with police officers in the field to verify their location and ensure that adequate backup is available to respond to emergency calls.           
• Transfers medical calls to ambulance service and verifies if medical emergencies are of a life- threatening nature.               
• Monitors Emergency Management Agency (EMA) radio traffic.   
• Monitors weather computer system and coordinates the receipt and dissemination of all weather statements.               
• Performs specific duties at the fire consoles i.e. updating fire data, verifying premise information.
• Operates Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals verifying warrants, running criminal histories, and tags.
• Operates GCIC/NCIC terminals to provide information requested and required by units in the field.
• Works with the general public in dealing with emergency and non-emergency situations, providing necessary information or redirecting calls.
• Operates communications support equipment as required.

• Possession of a valid Georgia Motor Vehicle Operator's License.

• Knowledge of the geography of Macon-Bibb County.
• Knowledge of Federal Communications Commission regulations in the use of radio and telecommunications equipment.
• Knowledge of personal computers and word processing and database programs, including  Microsoft Office Suite, Windows NT network, the internet and e-mail services.
• Knowledge of proper care and use of radio, telecommunications, and support equipment in the Communications Center.
• Ability to observe situations and events analytically and objectively, and to record and react to these situations properly, clearly, and completely.
• Ability to act and react calmly and quickly to emergencies.
• Ability to speak clearly, using proper terminology.
• Ability to handle situations courteously, tactfully, and firmly, with impartiality.
• Ability to maintain effective working relationships with fellow employees and with members of the general public.

Salary : $31,264