Service Technician- Maintenance Services

Service Technician - Maintenance Services

Job Purpose

• Provide on-site and in-house repair services to Macro customers. Properly maintain a record of inventory at all times.
• Meet contracted service level agreements to the best of your ability.

Job Summary

• When dispatched, travel to a customer site within an established time window to perform various service related activities.
• Clean, test, troubleshoot, image and perform light repair on Point of Sale (POS) equipment like registers, printers, cash drawers, scanners etc
• Maintain an accurate record of time spent and parts used in repair of each piece of equipment according to the current procedure.
• Access, view and update the appropriate computer systems to receive and return parts for internal repair or to the appropriate vendor for repair.
• Maintain inventory integrity so all parts are properly accounted for in the appropriate systems.

Duties and Responsibilities

• Process parts for repair to 3rd party repair facilities.
• Research and validate warranty information for applicable parts and file recovery claims as necessary.
• Maintain effective professional relationship with vendors, management, customers and co-workers.
• Follow established procedures for transferring and receiving equipment.
• Assist with cycle counts, warehouse physical inventory and technician physical inventory.
• Work and communicate well with other team members.
• Assist in the receipt of bad parts in the Warehouse.
• Work under minimal supervision.

Qualifications

Job Specification

• The requirements below are representative of the education, knowledge, and/or skill of a fully qualified individual
• High school diploma or equivalent, 2-year technical college preferred
• Proficient computer skills in Microsoft Word, Excel & Outlook
• General computer knowledge to identify equipment
• Good writing, interpersonal and communications skills
• Able and willing to lift, pull and push up to 50 pounds
• Climb steps or ladder to reach products
• Valid Drivers License Ability to multitask in a fast-paced environment
• ERP system experience a plus