CXM

Macy’s is proudly America’s Department Store. Customers come to us for fashion, value and celebration. And we are rapidly evolving our company to remain a market leader for the next 160 years.

The face of retail is changing, and that change requires innovation. Macy’s commitment to constant evolution is driven by the Transformation team. Transformation at Macy’s encompasses corporate strategy,

business development, strategic program management, and measurement. By combining these disciplines and collaborating with all business units at Macy’s, the Transformation team defines the company’s strategy and partners cross-functionally to ensure its successful execution. Join Macy’s Transformation team to accelerate your career while helping to shape the future of an iconic brand.

Job Overview

Macy’s Customer Experience & Selling Strategy team acts as the subject matter experts and center of excellence for the shopping experience. They are responsible for creating and pursuing strategies that have meaningful impact on the customer experience to drive top- and bottom-line financial results. The Customer Experience & Selling Strategy team engages with business leaders and stake holders across the organization to ideate, develop and support Macy’s future selling vision to drive our Polaris strategy.

Reporting to the Senior Manager of Client Experience, the Manager of Client Experience will support and champion client selling strategies and initiatives that deliver improved customer engagement and significant top and bottom-line growth for Macy’s. They support the client experience to drive the overall client strategy for Macy’s. They support client, registry, NPS and customer acquisition initiatives to successfully bring Macy’s selling vision to life.

The Manager of Client Experience is responsible for executing the client and customer experience strategic vision. They create compelling communication vehicles, reports and training tools for Store leadership. They act as a subject matter expert for the MyClient and NPS strategies for stores. The Manager of Client Experience monitors progress during implementation of client and customer experience strategies and recommends improvement to existing processes. They should display strong interpersonal and organizational skills with proven ability to work in a team environment.

Essential Functions

· Deliver results by maintaining efficient systems and/or processes.

· Work with Customer Experience Specialized Selling Team to facilitate program initiatives

· Assist in creation of strategy documents, power point decks, newsletter, videos

· Works cross functionally with L&L, Store Communications, Mtech, store and digital product teams and different business groups to execute clientele strategies

· Work with store leaders to continually review and modify existing tools and training to drive customer acquisition execution

· Focuses on simplification and process improvement solutions to enhance efficiency for the Omni customer and support a friction-free shopping experience that delivers business growth

· Effectively manage projects in a high volume and fast paced environment.

· Complete ad hoc projects for Senior Manager and Selling Strategy team

· Completes other related duties as required and assigned

· Perform these functions in an efficient manner, as directed by the Supervisor

· Regular, dependable attendance and punctuality

Competencies

• Strong customer selling and service orientation.
• Strong leadership and interpersonal skills
• Ability to work with all levels of management, build partnerships and influence decision makers.
• Highly organized and able to adapt quickly to changing priorities.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency and attention to detail.
• Should be comfortable with the use of computers and experience with Content Management Systems a plus. Knowledge of MS Office computer programs are required.
• Strong leadership profile and excellent negotiation skills.
• Ability to work a flexible schedule based on department and store/company needs.

Physical Requirements

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Garden City, NY 11530: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Garden City, NY 11530: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000