| About:
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.
The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.
Our store management team has the privilege to lead, manage, and inspire a diverse and creative team in delivering store results. Part business consultant, part relationship guru, and 100% leader, you’ll contribute and collaborate to drive the business forward. With frequent opportunities to advance, joining our store management team puts you on a fast-track to career success. Job Overview:
As a Store Manager, you will drive sales and selling with focus on the Macy’s customer using My Macy’s Initiatives, Omni Channel Strategies and MAGIC. All storewide activities related to selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions are under your direction. With training, coaching and development, a team of Executives will grow following your leadership. Perform other duties as assigned Essential Functions: Sales
- Drive sales by driving a customer centric selling culture through My Macy’s Initiatives, Omni Channel Strategies and MAGIC.
- Develop team of executives through coaching, follow-up and recognition.
- Ensure Executive team adheres to Black Box Report process; support action plans focusing on deficient areas.
- Determine business-driving opportunities by leading and participating in store-focused Deep Dives.
- Effectively communicate merchandise needs to District Merchant and Planning team in support of My Macy’s.
- Ensure consistent execution of merchandise presentation, sales and event set-up, sizing, pricing and signing standards.
- Strengthen attendance and weekend hours compliance among staff.
- Coach Executive team to deliver Associate Star Reward application goals by reinforcing new account benefits.
- Provide leadership in delivery of all Company initiatives; clearly communicate objectives and priorities to team.
- Establish high-level of shortage awareness and effectiveness; ensure implementation of all policies and procedures.
Customer
- Coach Associates and Executives to consistently deliver selling behaviors resulting in high CRL engagement rate.
- Coach Sales Managers to actively coach their Associates using the weekly Associate Scorecard metrics (Volume, IPT, AS, Loyalty) and engaging with Associates through formal & informal observations by focusing on selling behaviors.
- Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide constructive feedback to Sales Managers and identify areas of opportunity.
- Celebrate and recognize selling successes; coach store team to continually improve selling performance.
- Ensure “Executive in Charge” (EIC) presence throughout the store.
- Maintain high customer readiness standards; deliver a clean, neat and easy-to-shop store environment.
People
- Recruit a qualified team of selling-focused Executives; build a bench for future advancements and promotions. Ensure required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires.
- Build a recognition culture by executing the Macy’s recognition program with energizing, engaging storewide rallies.
- Actively fill open positions, prioritizing internal Associates in Commission, Specialist and High Level selling areas.
- Hold Sales Managers accountable for conducting weekly coaching sessions with Sales Associates.
- Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.
- Utilize review process as a tool for Executive talent development, promotion and advancement.
- Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed.
- Lead team to support giving back to the local community, helping create stronger, healthier places to live and work.
- Regular, dependable attendance and punctuality
Qualifications and Competencies:
- High School Diploma or equivalent required
- 5 years direct experience
- Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow to achieve priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements:
- Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
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