Warehouse CSR

Description

JOB SUMMARY: 

Represents the company within the customer distribution center, this position is responsible for stocking and shipping film and assisting with customer orders and/or questions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Process and prepare orders for shipment and contact customers, including invoice/packing slips where applicable as per company procedures.
2. Prepare all daily orders for shipment using UPS World Ship system per established procedures.
3. Verify that all Sales Orders have been processed prior to performing end of day procedures.
4. Responsible for inventory management by receiving incoming shipments of film, tools and supplies.
5. Verify shipments per packing slips.
6. Submit purchase orders to order film and/or tools and record receipt of goods.  Reconcile and count physical inventory.
7. Responsible for stocking all film and rotating older stock to front; store all other warehouse supplies/tools, shelving tools and chemicals in their assigned areas. Prepare and/or process Daily Conversion List.
8. Process all return-authorizations as per company procedure.
9. Replace any damaged boxes and deface any shipping labels on restocked film.
10. Maintain clean and orderly workspace by taking out trash, sweeping floors to keep all aisles and doorways free of debris, trash or obstructions.
11. Order Warehouse supplies and tools as needed.
12. Assist in answering incoming phone calls to include placing orders, invoicing orders and handling technical question for the dealer base.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Ability to read, analyze and interpret regulations including work instructions, procedures and policies.
• Ability to use basic math skills to mix cleaning solutions, count materials and follow all safety procedures
• Have basic computer skills to include MS Office and Max computer software.

MANAGEMENT SYSTEM (QMS/EMS) RESPONSIBILITIES:

• Participate, or assist, in identifying how the work that you do that affects the quality, or impacts the environmental aspects of the products or services we provide to customer(s).
• Improve your work processes.
• Write procedures or work instructions that describe your work.
• Provide input and verify that documented procedures are adequate and accurate.
• Understand and use your work/job instructions.
• Understand our quality and environmental policies and how they apply to you.
• Keep records and data.
• Participate in internal audits.
• Participate in ongoing process improvement.
• Participate in external registration and surveillance audits.

DESIRED MINIMUM QUALIFICATIONS:

• High School Diploma or General Education Diploma (GED) required.
• 2 years related experience

SPECIAL REQUIREMENTS: 

• Proficient in Microsoft Office Word, Excel, PowerPoint and Access
• Ability to operate various software programs including CRM.
• Lifting up to and including 50 pounds

PHYSICAL DEMANDS: 

• While performing the duties of this job, the employee is regularly required to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques are required.

WORK ENVIRONMENT:

• The performance of this position represents a typical office environment but occasionally requires exposure to the manufacturing areas which require the use of personal protective equipment such as safety glasses and steel toe or composite toe shoes. 

SELECTION GUIDELINES:

• A formal application and various interviews
• Drug Screen
• Background check

Qualifications