What are the responsibilities and job description for the IT Support Specialist position at Maesa?
About Maesa
Maesa is the world's largest independent beauty company, housing numerous, fast growing "it" brands within all categories of beauty. We are a high growth global company in the middle of the transition from founder lead to private equity owned. With an incubation flywheel ideating on new global brand launches, Maesa pushes creative and technical boundaries to deliver exceptional performance and establish global staying power. Maesa has a keen focus on marketing and white space analysis, which guides its thinking on marketing existing brands as well as development of new brands through its extremely unique structure. We are vertically integrated globally with inhouse marketing, branding, product development/formulation, packaging design/engineering and regulatory. With a focus on modernity and sustainability, we design innovative solutions and make proactive choices to achieve environmental neutrality and consumer wellness. Maesa has mastered "commercializing creativity," making itself a leader in the fundamental revolutionary change in the beauty industry. Headquartered in New York and Paris, with additional offices in Los Angeles, Vienna, Dubai, Hong Kong, and Dongguan, Maesa employs about 400 team members worldwide.
Maesa is looking for a full-time IT Support Specialist to provide hardware, systems software and network support.
Job Description:
We are looking for a highly capable IT Support Specialist to provide technical assistance to our staff onsite and remote. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance. You will also be required to advise on IT equipment upgrades.
To ensure success as an IT Support Specialist, you should possess extensive experience in providing Information Technology support in a fast-paced environment. Top-notch IT Support Specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
IT Support Specialist Responsibilities:
- Consulting with IT Director and other departments as required.
- Respond to employee inquiries and assist in troubleshooting and resolving challenges in a multi-location and time zone environment.
- Install and configure computer systems and applications within the company.
- Training end-users on hardware functionality and software programs.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Identifying and implementing process and system improvements.
- Keeping track of technological advancements and trends in IT support and
IT Support Specialist Requirements:
- A Bachelor's Degree in Computer Science, Information Technology, or similar.
- 3-5 years of experience in an IT support position.
- In depth Microsoft experience with Active Directory and Global Policies.
- Understanding of user- and cyber-security best practices.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs, such as Logmein/TeamViewer.
- Experience in documenting processes.
- Extensive experience working with different operating systems including Windows and Mac OS.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
- Experience in cloud technology.
Additional Information:
- Our standard work week is 40 hours (9:00am – 6:00pm)
- We offer health care, 401K fund contributions, competitive salaries, and paid time off
- Job Type: Full-Time
- Job Location: New York, NY
