What are the responsibilities and job description for the Director of Operations position at Magellan Health?
Responsible for direct oversight and leadership of multiple functions of business operations. Includes development and management of operational metrics for productivity and quality; policy and procedure development and execution; and direction of a cross-functional team. Responsible for management of budget with focus on systems efficiencies and process improvements.
Minimum of 8 years of experience in healthcare plus 5 years of management experience including profit and loss responsibility.
Demonstrated successful management of complex, interdependent functions and/or data systems and database management.
Proven ability to plan, organize, schedule, direct, control, and monitor large-scale, multi-functional project activities.
Proven experience interacting with executive management and providing concise project reporting.
Ability to perform basic financial and quantitative analysis.
Knowledge of information systems.
Working knowledge of MS Office Suite.
Thorough knowledge and understanding of complex management principles, practices, methods and techniques.
Demonstrated knowledge of and experience in managing or directing operational support areas and key functions as indicated above.
Knowledge and understanding of operational service delivery in a healthcare environment.
Excellent verbal, written and presentation skills.
Experience in working collaboratively and effectively with senior management and staff at all levels of an organization.
Ability to motivate, manage and mentor teams; strong organizational skills and the ability to plan ahead, document and develop operational plans and effectively execute on them.
- Directs day-to-day operations of a cross-functional team, monitoring monthly performance and service levels.
- Develops and manages quality of work and execution of standards.
- Employs key metrics and an active management approach to ensure productivity and quality.
- Provides direct oversight of new services from implementations through execution.
- Works in a highly matrixed organization and collaborates with other departments supporting business requirements and operational needs.
- Works with internal partners to assure quality of information and efficiency of technology.
- Develops and implements strategies to simplify processes and decrease administrative costs.
- Responsible for budget, ensuring necessary resources are available and efficient.
- Performs other duties as assigned by management.
Other Job Requirements
Responsibilities
Experience requirements vary based on SBU supported.Minimum of 8 years of experience in healthcare plus 5 years of management experience including profit and loss responsibility.
Demonstrated successful management of complex, interdependent functions and/or data systems and database management.
Proven ability to plan, organize, schedule, direct, control, and monitor large-scale, multi-functional project activities.
Proven experience interacting with executive management and providing concise project reporting.
Ability to perform basic financial and quantitative analysis.
Knowledge of information systems.
Working knowledge of MS Office Suite.
Thorough knowledge and understanding of complex management principles, practices, methods and techniques.
Demonstrated knowledge of and experience in managing or directing operational support areas and key functions as indicated above.
Knowledge and understanding of operational service delivery in a healthcare environment.
Excellent verbal, written and presentation skills.
Experience in working collaboratively and effectively with senior management and staff at all levels of an organization.
Ability to motivate, manage and mentor teams; strong organizational skills and the ability to plan ahead, document and develop operational plans and effectively execute on them.
General Job Information
Title
Director of Operations
Grade
29
Work Experience - Required
Healthcare, Management/Leadership
Work Experience - Preferred
Project/Program Management
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$93,955
Salary Maximum:
$159,725
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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