Outbound Sales Representative

Are you passionate about helping others, customer service, and the healthcare industry? Are you seeking an opportunity with competitive pay, career advancement, and a great work culture? We are seeking Outbound Call Center Agents to join the team!

Location: Downtown Chicago(ONSITE)

Schedule: Monday – Friday(NO WEEKENDS REQUIRED); 8 hour shift given starting between 7:30am-9:30am

Hourly Rate: Starting at $19.23/hr.(could be up to $23 depending on experience) quarterly bonus based on performance

Start Date: May 6th

Position Type: Full time, Contract to hire

Responsibilities:

• Make outbound calls (90% of time) and/or receive incoming calls from health plan members to coordinate and schedule in-home visits with nurse practitioners
• Follow call scripts for engagement and be adept at framing conversations tailored for the individual you are speaking to
• Explain the benefits of health risk assessments and overcome patient concerns or objections
• Accurately document customer feedback and needs indicated during each call in a computer-based system
• Answer questions, clarify information and provide solutions for potential patient concerns
• Navigate an electronic medical record to access the appropriate information required
• Utilize standard office equipment, including telephone, and computer
• Other duties may be assigned based on needs

Education Requirements

• High School Diploma or Equivalent
• College Degree is a plus!

Qualifications:

• Must have great interpersonal skills, excellent verbal and written communication skills
• Must possess the ability to navigate tough conversations, handle objections gracefully, and understand and address the needs of patients
• Must have a passion for helping people
• Ability to work in a fast-paced dynamic growth environment
• One year of outbound call center experience required
• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
• Excellent data-entry skills and proven ability to navigate multiple computer screens while conducting a customer call
• Must be comfortable with prolonged sitting and working in an office environment
• Experience assisting patients in navigating the complex health system is a plus
• One year sales experience in an appointment setting, lead generation, insurance sales, vacation sales, preferred
• Demonstrated ability in explaining a service or program and ability to overcome objections to participation
• Must be comfortable speaking with Medicare beneficiaries by phone
• Must be dynamic and engaging on the phone and demonstrate superb active listening skills
• Must demonstrate basic skills in Microsoft Outlook, Excel, or equivalent applications, and be familiar with call center software applications
• Demonstrated ability to organize, take initiative and follow-up independently
• Ability to think independently and make decisions, while adhering to company standards and guidelines
• Ability to work independently while being a productive member of the team
• Must be open to a flexible work schedule

Job Type: Full-time

Pay: From $19.23 per hour

Benefits:

• Paid training

Experience level:

• 10 years
• 11 years
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Quarterly bonus

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to commute onsite Monday-Friday to Downtown Chicago?
• Would there be any concerns on a background check or drug test? If so, please list.
• Are you currently employed? If not, when did your last role end?
• If hired for the opportunity, are you able to provide proof of employment and education?
• If hired for the opportunity, are you able to start May 6th?
• Are you flexible being given an 8 hour shift starting between 7:30am-9:30am?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Preferred)

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person

Salary : $19