Teller & Member Service Representative

Job Description

Magnolia Federal Credit Union has 3 locations in the metro Jackson area. Our mission statement is: Sharing resources for the financial success of member-owners. Magnolia provides generous PTO, competitive salaries, paid holidays and training and pays 100% medical, dental and vision insurance for employees. The hours of this position are Monday through Thursday 7:50 A.M -4:30 P.M. and on Fridays from 7:50 A.M. until 5:30 P.M. Magnolia is closed on the weekends and all major holidays.

Magnolia is currently seeking to fill a "floater" position and a teller position. The floater position will entail working as a teller and as a member service representative at each location of the credit union as needed including the call center. Both of the positions are full time.

ROLE - TELLER

Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.

MAJOR DUTIES AND RESPONSIBILITIES

Demonstrates efficiency with financial transactions for checking, savings, and borrowing customers: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with customers to assure needs are met and minimize redoing.

Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.

Issues Traveler's Checks and money orders, receive currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures.

Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.

Receives loan payments and savings deposits from customers, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.

Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verification.

Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook, and behavior toward customers and co-workers.

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Asset Control.

KNOWLEDGE & SKILLS

EXPERIENCE

Cash handling and customer service experience are required.

EDUCATION/CERTIFICATIONS/LICENSES

High School degree or GED required.

INTERPERSONAL SKILLS

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on their own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Magnolia Federal Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin

Job Type: Full-time'
'
Benefit Conditions:

• A waiting period may apply

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Magnolia provides sneeze guards, masks, lysol, and hand sanitizer to all our member facing employees. We also provide a separate bathroom for employees and hand sanitizer for members.

Education:

• High school or equivalent (Preferred)

Experience:

• Cash Handling: 1 year (Required)
• Banking: 1 year (Required)

Work Location: One location