E-Bike Service Team Manager

E-Bike Service Team Manager

m a g n u m - ELECTRIC BIKES

About Magnum Bikes

Founded in 2010, Magnum Bikes has been a pioneer in the global ebike revolution. We have grown from a niche player to one of the up-and-coming, dominant brands in its category. We are known for our innovation, design, and focus on quality: all of which allow us to produce stunning, premium- quality electric bikes to lead the ebike market internationally. Magnum Bikes is re-imagining transportation and paving the way to a green and sustainable future. We are a company for the planet, as well as people, seeking to do our part in technological innovation to bring sustainable  joy and convenience to all who can benefit from the Magnum ebike experience.

Culture

As a company, cultivating a culture of diversity, equity, and inclusion is top on our list. Together, Magnum team members form a powerful and cohesive group of talented individuals overseeing design, manufacturing, importing, inventory management, sales, service and marketing of our products to realize our mission. We care deeply about the professional growth and fulfillment of each and every one of our employees and allowing them to reach their full potentials in our forward-thinking company culture. Our employees enjoy and take pride in a fast-paced, collaborative, creative, and positive work culture.

Why You’ll Love Working at Magnum Bikes

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Magnum embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers, suppliers, and distributors.
• We are one team – The magic of Magnum Bikes is our people, together making our inspiring goals attainable and driving us to greater heights.

Follow us on our social channels for all the latest events, giveaways, and products!: 

Facebook  |  Instagram  |  Twitter  |  YouTube  |  LinkedIn  |  TikTok

If you’re ready to FEEL THE POWER of Magnum E-Bikes, and jump into a position brimming with excitement, spontaneous company bike rides, and FULL of opportunities for growth, please keep reading. 

Responsibilities and Duties

• Build, service and prepare bicycles for customers
• Hire and train other bike mechanics
• Organize prepped bikes and all bicycle related inventory
• Assist in maintaining an accurate inventory of all bicycles
• Maintain the organization and cleanliness of the Bike Shop and related storage areas
• Report any supply or parts needs and keep tabs on inventory of service items
• Greeting and serving customers visiting or calling our retail shop
• Assisting with the resolution of customer questions and concerns in a professional manner.
• Educate customers about Magnum Bikes brand and products
• Participating in the customer sales process
• Taking customer payments, including credit card processing
• Create processes around maintaining inventory necessary for your Service Team 
  

Qualifications and Skills

• Extensive bike knowledge required
• Passion for the outdoor industry
• Experience and ability to manage 2-4 direct reports
• Excellent customer service
• Sales experience required
• Have a proven history of being reliable and hardworking
• Ability to work independently as well as part of the team
• Prioritize and complete numerous tasks under time constraints

Work Remotely

• No

Benefits:

• Health Insurance
•  Vision Insurance
•  Dental Insurance
•  Life Insurance
•  Paid Time Off
•  Leave Without Pay
•  Team Building Excursions (like spontaneous company bike rides!)
• Continuing Education Reimbursements
• Annual Bonuses for length of service and performance
• FREE Employee Magnum Bike Checkout (2 at a time) 
• FREE Magnum Bike after 3 years of employment
• We will be offering a 401K plan for all eligible employees starting in 2023

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Equal Opportunity Employer:

Magnum Bikes is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Magnum Bikes management team is committed to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.