11-037 - Client Ambassador - CAS/Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment. 

Essential Functions

The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner. Perform all other duties as assigned by the Client Ambassador Manager.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax, and telephone. Ability to lift up to 25 lbs.

Due to licensing requirements, all employees/candidates for employment must be fully vaccinated and have booster shot or accept booster shot within 15 days of eligibility, unless they have an official exemption approved by The Salvation Army.  This position requires employee to be vaccinated and have a booster shot against Covid-19 or to provide an approved exemption request form.  Employees with exemptions must be tested for COVID-19 on a weekly basis and must provide a written copy of their test results per compliance regulations.

Minimum Qualifications

• High School Graduate with 1 year work experience.
• If in recovery, must have a sobriety minimum of two (2) years.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills.
• CPR and First Aid certification a must by 14 days of start date.
• TB-cleared prior to start date.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and understanding of confidentiality protocols.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax and copies).
• Must be able to work any shift and/or assigned schedule.