Manager - Single Billing Office

Summary

Position Summary

Responsible for providing leadership, support, direction and focus in the application of the Patient Accounts standards and principles of continuous improvement (Lean). Manage a staff to ensure the financial goals and objectives based on the Revenue Cycle Scorecard are achieved monthly for each area of responsibility. Has full understanding of the process and each role within the process and its effect on the larger scope of the revenue cycle. Establishes the department standards and expectations for improvement initiatives and aligns them with Revenue Cycle initiatives. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives, which support the corporate and health system goals. This position is responsible for the management of self-pay accounts receivable include overall oversight of the following activities: Customer Service, Financial Counseling, Self-Pay Collections, and Bad Debt Management. This position will manage the day-to-day activities of the financial counseling and credit balance teams. This position will also manage vendor relationships for Customer Service, Self-Pay Collections and Bad Debt, monitoring performance through metric tracking and work closely with vendor leadership to ensure best practice models are applied for the best financial results for the organization. This position will provide a level of support for escalated patient issues, working with appropriate departments to resolve these issues to the satisfaction of the patient and organization. This position will also be responsible for reviewing and processing invoices for vendors supporting CBO operations

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. 1. Education: Associate's Degree required with a Bachelor's Degree in Accounting or Business Administration preferred.
   2. License/Certifications: HFMA/AAHAM certification preferred as well.
   3. Experience: Ten years' related health care revenue cycle management experience preferably within a multi-organizational hospital system.
   4. A high level of problem solving skills necessary to develop and implement integrated operational system procedures for the Single Billing Office and direct the management of Financial Counseling, Customer Service and Collections units.
   5. Strong knowledge of revenue cycle principles in both hospital and physician practice environments to provide the necessary technical and organizational direction.
   6. A high level of interpersonal skills necessary to support a multidisciplinary Consolidated Business Office (CBO), to facilitate effective management/coordination of multiple personnel, coordinate efforts of decentralized staff responsible for customer service, financial counseling and self-pay account resolution (such as front-end collections, financial counseling, and free care application), and the ability to communicate effectively with external member organization personnel.
   7. Ability to prepare and conduct presentations for use with internal and external Staff/organizations

Additional Information 

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

 

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org