Receptionist / Inside Sales

Inside Sales Receptionist / Milwaukee, WI

Brief Summary:

First responder to answer and route incoming telephone calls for the company, and processing customer orders from receipt to invoicing in a timely and accurate manner. This position requires frequent and close communication with others in all areas of the company; the use, maintenance and organization of email is required. Must possess basic office filing (physical and digital) and organizational skills.

Duties

• Telephone: Primary duty. Answers phone, screens calls, and routes accordingly. Must possess clear speaking voice and diction.
• Must maintain a professional, though casual, appearance.
• The ideal candidate has an excellent memory, as this entails familiarity with employees and departments, and their role within the company.
• Ability to assist in phone maintenance including individual setup, voicemail, and troubleshooting/training on digital phone system.
• Sales Orders (No Cold Calling)

Order Management: Responsible to set up the sales order generated from email, websales, phone, and walk-ins, create purchase orders to vendors for drop ships, process credits and partial or complete invoices.

• Follow-up: Follow up/research open sales orders, purchase orders, credit returns, or customer issues. Obtain documentation and/or shipping costs where necessary.
• Invoicing: Partial or complete invoicing based on information at hand.
• Order close/filing: Double check that order was billed correctly and completely. Bundle and file paperwork.
• Counter Sales: Assist walk in customer with limited stocked inventory.
• Rentals: Assist processing rental agreements.
• Online Store: Updating and maintaining products and product pricing on website.
• Inventory: Ordering of limited stocked inventory.
• Bids/Quotes: Occasional assistance to other sales team members with product pricing as time and knowledge permits.
• Other duties that may be assigned by management.. Skills Required:

• Prior experience with sales orders, invoicing, purchase orders on computerized system
• Familiarity with product pricing, margins, and vendor price lists.
• P/C experience with Windows, Word, Outlook and Excel.
• Excellent written and oral communication skills
• Better than average math skills

Bonus Skills:

• Knowledge of theatrical equipment, practices and procedures
• Television, event or stage production
• Knowledge of Microsoft SL Dynamic (Solomon) software

Condition(s) of Employment:

• Pre-employment background screening and drug testing. Random Drug Testing.
• Clean driving record for coverage under company auto insurance.
• May require security clearances as necessary.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
MainStage follows all CDC and Local Health Department rules and recommendations.

Experience:

• Inside sales: 2 years (Preferred)
• Business Office: 1 year (Preferred)

Work Location: One location