Night Auditor

JOB SUMMARY

Perform sales and customer service functions related to guest registration, process reservations and revenue collections in a manner that will ensure that guests receive a secure place to stay with friendly attentive service. Responsible for night operations of hotel. Maintaining safety of guests, performing housekeeping duties, maintaining front office records and daily operations.

Pay is starting without experience and higher starting pay may be available to those applicants who have proven experience and capabilities to add extra value to the properties.

ESSENTIAL FUNCTIONS:

• Recognize, greet, extend warmth and hospitality to guests.
• Check guests in and out of the hotel, make reservations and keep front office in order. Verify departure dates and offer future reservations.
• Treat all walk ins, phone calls, conversations and reservations as an opportunity to get a lead and probe for cross-sell business. Close the sale.
• Review in-house guest list daily for potential leads.
• Collect business cards and email addresses from each guest.
• Occasionally work with the General Manager to book room nights when a particularly urgent lead has been uncovered.
• Utilize lead sheets to track leads. Follow up on leads immediately.
• Administer hotel guest payment policies.
• Handle hotel phone system and transfer calls. Take messages for guests, as well as hotel staff, when necessary.
• Assist in the verification, balancing and revenue maximization of hotel’s availability.
• Finalize transactions completed during the day.
• Create or print required reports. File or transmit reports as directed.
• Verify and prepare registration cards for arriving guests.
• Verify, balance and review hotel suite availability.
• Prepare folios for departing guests and execute Express Check Out.
• Take, modify or cancel guest reservations as necessary. Input in reservation system for inventory accuracy.
• Administer hotel guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key control policy & security.
• Responsible for knowing hotel emergency procedures.
• Assist guest with maintenance repairs.
• Notify General Manager in a timely manner of any “out of the ordinary” activity or emergencies.
• Coordinate with other departments to fulfill guest special requests.
• Notify Housekeeping and/or Maintenance of any problems with guest suites or grounds.
• Maintain walking patrol of interior corridors. Respond accordingly to issues of guest safety or security.
• Maintain Housekeeping linen and complete any laundry left from the days business.
• Clean guest public areas as needed and maintain.
• Clean suites as needed to ensure guest satisfaction.
• Operate all equipment in correct and safe manner.
• Coordinate with other departments to fulfill guest special requests.
• Communicate property facilities, amenities and services to guests at check-in. Answer guest questions regarding local area facilities.
• Administer guest safe deposit boxes.
• Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) are met consistently.
• Know hotel emergency procedures.
• Inform Housekeeping of vacant dirty rooms, as guests’ checkout.
• Update room status as Housekeeping notifies the desk of changes.
• Read and communicate through the Logbook daily.
• Track status of rooms used for tours and status of rooms in Maintenance.
• Provide support and understanding of all department’s functions and duties.
• Performs other reasonably related duties as assigned by the General Manager or other management as required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift/and or move up to 50 pounds.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overnight shift
• Weekends as needed

Ability to commute/relocate:

• Tioga, ND 58852: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $15