Job Posting for Regional Service Coordinator at MaintenX

REGIONAL SERVICE COORDINATOR

Denver, CO

JOB DESCRIPTION
Colt Facility Maintenance is a fully licensed, general contracting company with a focus on total facility maintenance and repair.

“24/7 Colt Facility Maintenance, We keep business running!”

We are looking for an experienced Regional Service Coordinator to join our customer service team. As a Regional Service Coordinator, you will utilize the company work order management system to effectively schedule Service Technicians and ensure that customer commitments are met. This includes dispatching Service Technicians according to the schedule, receiving customer calls and adjusting schedule as required, successfully completing calls, and creating accurate completed work order records ready to be priced and invoiced.

At Colt Facility Maintenance, our customers rely on us to keep their business running, our Regional Service Coordinator are an integral part of ensuring that we meet and exceed this expectation. In this critical role, the Regional Service Coordinator will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem is quickly and efficiently resolved.

Job Responsibilities:

Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
Drafts and submits proposals
Manages and monitors the dispatch board by Actions Dates and IVR throughout the day and dispatches open calls accordingly
Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/subcontractor
Provides status updates on each work order to customers including pictures and appropriate documentation/notes
Creates purchase orders
Negotiates rates with subcontractors
Responsible for resolving billing discrepancy issues/questions

JOB REQUIREMENTS
Successful candidates for the role of Regional Service Coordinator are highly motivated and are able to solve problems. Our Regional Service Coordinators are knowledgeable and go above and beyond in providing a high level of customer service to our customers.

Additional requirements of the Regional Service Coordinator:

High School Diploma or GED
Three or more years of experience in facilities maintenance, logistics or related field.
One or more years of experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction.
Strong ability to meet deadlines and multi-task
Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
Excellent negotiation and communication skills
Ability to pass a background check and drug screen

Benefits:
We value our Colt Facility Maintnenace team! We provide an excellent benefits package including:

Medical, Dental, and Vision Insurance with a generous portion paid for by the company
Company Paid Basic Life Insurance and Short and Long Term Disability
401(k) Retirement Plan with Company Match
Paid Vacations and Personal Days
Paid Holidays and Sick Days
Personal Cell Phone Service Discount through Company Cell Phone Carrier

Opportunity for career growth!

Compensation Base: $20-$25 hourly based on experience

Salary : $20 - $25

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$42,097 (25th)

$53,289 (75th)

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Regional Service Coordinator

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