HR Account Manager

WHO WE ARE:  

Makai HR is a Professional Employer Organization started in 2018. We provide local businesses with outsourced HR solutions so that our customers can dedicate their full attention to running their businesses. We are committed to supporting Hawaii’s business community with reliable, cost-effective HR solutions.

Our account management team is responsible for making sure all of our clients and their employees get their HR, benefits and payroll related questions addressed. We are a close-knit team that understands how critical our services are for our client’s employees. We obsess over the client experience and truly care about the clients we support. We are focused on getting the job done and that means that we jump in wherever and whenever help is needed.  

WHO WE’RE LOOKING FOR:

We’re looking for an HR Account Manager, based on Oahu, to join our team. As an account manager you work closely with clients, assessing and meeting their service needs and helping to improve their overall Makai HR service experience. You will manage day to day client requests working closely with our internal teams to ensure client success. You will find ways to add value for our clients with guidance, new products and services, and training. A successful Account Manager is able to exceed our retention goals and maintain long-term relationships with our clients. 

WHAT’S IN IT FOR YOU? 

Makai HR is a start-up company. This is an amazing opportunity to take all of your knowledge, experience and skills and put them towards BUILDING something really special. New challenges present themselves which means we’re constantly learning, building and tweaking processes, and re-defining what success looks like for ourselves. Our environment is dynamic and ever evolving, and for the person seeking change and growth, this might be the perfect place.     

This is a work-from-home or hybrid role (WFH some days, in office some days) whatever you prefer. Candidates must be based on Oahu. 

WHAT YOUR DAY TO DAY MIGHT LOOK LIKE:

Work closely with our clients to respond to on-going requests or issues in regard with their HR administrative services.  Develop and manage relationships with key clients' contacts. Work closely with internal teams to develop problem resolution techniques to maintain strong and lasting business partnerships.

• Ability to answer client concerns and ensures the best solution is implemented to improve overall client experience and maintain high levels of service.
• Researches and resolves moderately complex product and service issues from clients to maintain accurate and timely responses. Documents information in CRM (customer relationship manager) to track issues while utilizing all necessary systems and resources.
• Responsible for annual renewal of client agreements which includes presenting the renewal and explaining the terms of these agreements.
• Ensure timely and successful delivery of solutions to meet client needs and objectives.
• Maintain and leverage knowledge of company products and services as well as industry trends to manage client expectations and improve the overall client experience.
• Performs duties while maintaining strong prioritization and organizational skills, and professional communications in all interactions.
• Provide periodic reports to management team on status of assigned accounts.
• Demonstrates high level of confidentiality, integrity, and professionalism with regards to employees’ private and personal information.

EDUCATION AND EXPERIENCE YOU’LL NEED TO SUCCEED: 

• 4 years of experience as an Account Manager or relevant role with revenue retention responsibilities
• Ability to work M-F 8a-5p Hawaii Time
• Adhere to and exemplify our Core Values: · We’ve got this · Solutions not problems · Time Matters · Clients Matter · Avoid Drama
• Strong project management skills and the ability to juggle requests across multiple clients
• Demonstrated ability to communicate with and influence key stakeholders at all levels of an organization, including executive and C-level
• 1 years of experience in Human Resources and/or Payroll 
• Professional HR certification (aPHR, PHR) a plus, but not required
• Strong knowledge of CRM software and MS Office
• Strong verbal and written communication skills
• Detail-oriented with a proven ability to document solutions for future reference
• Comfortability working with cloud applications and delivering them to clients and employees in the form of in-person and web trainings
• Some travel to client sites on Oahu is required, occasionally neighbor island travel 
• May require after-hours on-call availability for emergency client support

ABOUT US:

We provide competitive compensation packages which include 100% paid employee health care, paid time off and a flexible, collaborative work culture. We are currently looking for talented, passionate, team-oriented professionals to join our 'ohana.

Makai HR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.