What are the responsibilities and job description for the Experienced Service Advisor position at Malone Ford?
About us:
MALONE FORD is an automotive dealership in Malone, NY and we are a proud member of our community. We believe our success and future growth is based on our incredible team of dedicated and passionate employees. Our dealership has continued to grow while holding true to our values of great customer satisfaction, team collaboration, transparency, and career development.
We are currently looking for an experienced and team-oriented service advisor to act as the liaison between our customers and service technicians. The right candidate will have a minimum of 2 years of dealership experience. We offer competitive compensation packages including salary, bonuses, and benefits. Join our team today and take your career to the next level!
Responsibilities:
- Provide exceptional customer service while addressing inquiries and concerns
- Determine and recommend needed maintenance based on mileage and vehicle history
- Prepare complete and accurate estimates for labor and parts
- Schedule and prioritize service appointments
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final the invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
- Monitor scheduling and ensure the department is running at optimum efficiency
- Maintain accurate records of service transactions and customer interactions
- Collaborate with other departments to resolve issues and improve overall service delivery
Requirements:
- Minimum of 2 years dealership experience preferred
- Knowledge of service writing, upselling, auto estimating
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment with minimal supervision
- Proficient in using computer systems and software for record keeping and reporting
- Valid driver’s license and acceptable driving record
Job Type:
- Full-time
Pay:
- $45,000 - $75,000 a year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Malone, NY 12953 (Required)
Ability to Relocate:
- Malone, NY 12953: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $75,000