Legal Operations Agile Team Facilitator

Join the Evolution: Become a Part of Manley Deas Kochalski, LLC (MDK)

Established in 2002 by visionaries Ted Manley and Brian Deas, MDK emerged as a pioneer in default services law. Through dedication, determination, and unwavering support, MDK has transformed into a leading force. We seamlessly integrated technology with legal expertise to offer comprehensive professional services.

Today, our diverse portfolio spans residential and timeshare mortgage default services, a national bankruptcy practice, and title closings, extending our reach to clients nationwide. Rooted in our mission to chart uncommon paths to success, we embarked on a strategic reorganization in 2022, transitioning from a traditional hierarchy to an agile team-based structure.

This bold move underscores MDK's commitment to enhancing client service and fostering a thriving work environment for Team MDK. Embracing agile methodology, we've streamlined our resources into legal pods, ensuring consistent and compliant delivery of services through standardized procedures.

At MDK, we believe in nurturing talent and fostering personal growth. Our culture is one of curiosity, collaboration, and continuous learning. From exploring diverse professional avenues to contributing to our vibrant Culture Council, MDK empowers you to pursue your passions and advance your career.

We prioritize work-life balance through flexible hybrid work arrangements and a robust Volunteer Time Off program. As advocates for your success, we provide ongoing development opportunities to help you realize your full potential.

Don't just take our word for it – MDK has been recognized as one of the Best Places to Work by Columbus Business First magazine and honored with the Best Law Firm designation by US News and World Report. Join us, and discover the most successful version of yourself at MDK.

Thank you for considering MDK as your next career destination.

Essential Duties and Responsibilities:

• Demonstrate and apply a high level of knowledge and understanding of MDK policies, procedures, and culture. Work with the team to ensure that they understand our culture and have the tools necessary to be a successful contributor and supporter of MDK’s mission and values, including MDK initiatives.
• Lead staff performing a wide range of legal support responsibilities for our Indiana jurisdictions. Coordinate staffing and schedules for the team. Monitor and approve time off requests and schedule changes, as well as process timecards for team.
• Partner with attorney(s) to create and maintain an inspiring and collaborative work environment. Making sure employees are motivated to perform at their highest level and ensuring the team delivers quality legal services.
• Focuses on the people within the team, and how they can be utilized in our agile model to help the team move forward. Help address issues and improve how the team works together. Addressing and resolving challenging situations in a timely manner, working with Human Resources as needed.
• Work closely with attorney(s) to provide direction and input to team members on their performance. Monitor quality of work and ensure continuous compliance with MDK’s vision and expectations.
• Establish an on-going education plan to keep skills current, to help other pod members achieve their professional goals and develop transferable skills. Continue to discuss individual employees' educational plan to ensure continued growth and high job satisfaction levels.
• Conduct interviews and make hiring decisions. Coordinate the training and orientation for new team members.
• Regularly review the work of the team to ensure the quality and compliance is held to established standards. Cultivate an open communication flow, transparency, and accountability.
• Provide recommendations for process improvements to ensure efficiency standards are met. Foster a culture of continuous improvement and operational agility.
• Manage relationships with clients, regulatory agencies, and courts. Work with attorney(s) to resolve conflicts, always striving to ensure total client satisfaction.
• Facilitate the interaction of the team with other teams in the firm. Actively seek to ensure open communication and teamwork.
• Ensure team follows MDK guidelines and expectations related to providing legal services to clients and performing work in the uniform method as provided across pods.

• Requires a Bachelor’s degree, or equivalent work experience in legal support environment.
• Minimum 3 years’ experience in a leadership role. Experience in an agile environment preferred, but not required.
• Hybrid position – you must be located near one of our offices. We have offices in Columbus, Cleveland, Cincinnati, Louisville, Indianapolis, Chicago, Philadelphia, and Orlando. Requires traveling to the Columbus office 2-3 times per month.
• Collaborative work style.
• Proven ability to effectively motivate and lead employees.
• Process-oriented mindset and a focus on continuous improvement.
• Excellent problem-solving skills.
• Strong customer service skills.
• Exceptional written and oral communication, strong interpersonal skills.
• Strong computer skills, Microsoft Office Suite proficiency.

Schedule & Benefits:

Our team works Monday through Friday, general business hours. We offer a hybrid schedule, which allows our employees the flexibility to work from home and in the office.

MDK provides a comprehensive benefit package, which includes:

• Medical, dental, and vision insurance.
• Company-paid short-term disability and life insurance.
• 401(k) plan, with an employer contribution.
• Paid time off.

Additional perks:

• Paid time to volunteer in the community.
• Paid holidays.
• Casual dress code.
• The opportunity for career development and advancement.

Learn more about MDK by visiting www.manleydeas.com or visit us on LinkedIn or Instagram.

Manley Deas Kochalski LLC and affiliates are Equal Opportunity Employers. We have a no tolerance policy for discrimination at our workplace. We are committed to working with and providing reasonable accommodations to all applicants. We respect everyone from fair wages to equal opportunities for growth and movement here at MDK.