Complaint Specialist

Our client has an immediate opening for a medical device Complaint Specialist. This role will be conducting complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed, and complaint investigations are conducted and closed in a timely manner. This is a contract to direct role located in Minnetonka, MN.

Job Title: Complaint Specialist
Location: Minnetonka, MN
Pay Rate: 35-45hr

Key Responsibilities

• Reviewing & identifying the root causes of complaints and works with the applicable operational departments such as: Product Development, Manufacturing Engineering, and Quality Engineering to ensure an appropriate resolution.
• Responding directly to customers to investigate and resolve complaints, when necessary.
• Assisting in the development of training materials and process enhancements related to complaints management.
• Facilitating complaint sample returns (from consumer, pharmacy, healthcare provider or distributor) for inspection/investigation, as needed.
• Participate in quality management system meetings regarding complaints and complaint handling.

• Bachelor’s Degree in the Sciences or related field is required or equivalent work experience
• 1 or more years in product complaint investigation experience.
• Background in manufacturing processes for sterile pharmaceutical products and drug-device combination products related to development and commercial programs a plus
• Knowledge of GMP, ISO, QSR and other applicable international regulations, standards, Directives and Guidance

• Medical, Dental, & Vision with HSA and FSA plans
• 48 hours of accrued sick time
• Retirement plans including a 401K match
• Supplemental Life Insurance & Disability Plans
• ESOP

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of Experis
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.