What are the responsibilities and job description for the Receptionist position at Manuel Builders, LLC?

General Summary: Receive and route incoming calls and communications. Perform administrative and clerical duties.

The Residential Receptionist is responsible for supporting the Operations Team on the administrative side. The position handles various administrative and clerical tasks such as receiving/routing incoming calls and communications, etc. and supports Sales, Construction Managers, Construction Supervisors, and/or Superintendents.

KPIs (Key Performance Indicators):

Leadership – excellent office administrator experience
Timeliness – creating and maintaining project schedules to ensure timely delivery of services.
Quality Control – ensuring quality of work produced by team.

General assessment skills

Offers suggestions and/or ideas for change in a respectful and knowledgeable manner.
Exudes honesty and integrity within a professional image.
Demeanor is steady and consistent.
Presents Manuel Builders in best possible light.
Obtains and passes on relevant information to others who should know.
Excellent phone etiquette, written and verbal communication skills.
Must be professional and polished in appearance and speech.

Job Responsibilities

Quickly acknowledges customers presence or employees and responds to all inquiries on a timely basis (i.e. email, phone, referral, or visits).
Carefully clarifies needs of customers/employees.
Conveys confidence and warmth through voice.
Targets benefits of products/services effectively to identified needs.
Maintains positive working relationships by effectively communicating with internal and external customers to build trust and loyalty.

Provide relief for Receptionist in other locations when out on PTO.
Assist with overflow work as directed by Sales, Construction Managers and Superintendents.
Greet and Direct Visitors and Clients.
Assist with answering phones, and run errands as needed.
Order office supplies/groceries/meals as needed.
Maintain a clean, well stocked and functional facility.
Enter all incoming preproduction invoices and route for approval. Ability to enter production and overhead invoices as needed.
Prepare and Send Preproduction Payments.
Write content for monthly blogs & newsletters
Attend Events as a Representative of Manuel Companies and participate in Sponsored Events

Basic Qualifications

Requires High School diploma.
Work experience in the construction industry in a similar role is preferred.
Strong communication skills, both written and oral; in order to execute professional business communication with all levels of the organization.
Proficiency in working with phone systems, spreadsheets, and databases.

Technical knowledge and skills