What are the responsibilities and job description for the CUSTOMER SERVICE MANAGER position at Manuport Logistics?
POSITION
As customer service manager you are responsible for handling and coordinating shipments. You monitor operational - and administrative processes and handle files from A to Z, including margin control and invoicing. You prepare bookings, trucks, Bills of Lading etc. In this role, it is very important that you maintain contacts with key customers and vendors. You will also be responsible for organizing quotes, shipping schedules etc. You take care of the follow up with the client on their shipments and manage client’s complaints. You will act as the key interface between the customer and all relevant divisions. You are also responsible for the further development and execution of commercial and operational activities. As customer service manager you build and maintain good relationships with customs, clients and maximize opportunities within them. You are willing to travel if necessary, within US for customers and vendor visits.
PROFILE
We are looking for a highly motivated candidate who has five years’ experience in general freight forwarding. Knowledge of iso tanks, flexi tanks industry will be an advantage. You deliver excellent customer service - towards customers and colleagues all over the world. You are a team player and want to develop yourself. Together we will create the difference against other logistics suppliers. You are PC Literate and are able to quickly learn new and custom-made operating systems. You speak and write English fluently. Knowledge of Spanish is a plus. You like a healthy level of stress in your function and you are willing to work for an office in full expansion.
OFFER
MPL has a strong market position and is a dynamic company with an enthusiastic ‘BE DIFFERENT-BE MPL’ team. All work and no play? Not within MPL! Together with the international character and a nice work environment we offer the possibility to develop yourself and become a real Logistic Expert. We offer the perfect candidate a competitive salary and opportunities for further development within the MPL Group.
Publicated on: 09/02/2022