What are the responsibilities and job description for the Tier II Application Support SME position at Marathon TS Inc?
Job Description
Marathon TS is seeking a Tier II Application Support SME to work in our Morrisville, NC office.
Job Description:
Tasks:
- Provide Tier-2 user support for LiteBlue users, to include problem resolution and problem escalation for LiteBlue logon issues.
- Interface and work with EAMS HQ to resolve user login issues.
- Perform root cause analysis and MFA resets as needed.
- Issues and incident support shall include but not limited to:
- MFA factors Reset
Required Skills:
- Knowledge/Experience of multifactor authenticators.
- Experience/Knowledge on Service Now tool.
- Experience on Windows OS based hardware.
- Experience on mobile devices.
- Manage inbound/outbound calls and emails and coordinate with partners (HR, PinDB and EAMS HQ) as required for MFA resets.
Desired Skills:
- Already Postal cleared (US Government Client background investigation complete).
#cjjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Salary : $85,000 - $95,000
