Assistant Manager

Position Summary:

As Assistant Manager you will be responsible for day to day operations and supervising the crew and the work stations and have thorough knowledge of Marco’s procedures for each position, and the business in general. Thorough knowledge and execution of Customer Service, Product Quality, Safety and Sanitation and Maintenance policies and procedures are crucial, as well as cash and people management. An Assistant Manager will learn everything a manager does, and with excellent execution there will be opportunities for advancement within the brand.

Essential Duties & Responsibilities:

• Champion providing 5 Star Guest Experience to all customers and partners and trains the team to do the same.
• Leads Crew Members and directs all daily operations of the restaurant in the absence of the
• General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shiftchanges
• Motivates and coaches Crew Members and assists in the training of new Crew Members.
• Excels in preforming all crew member tasks including: makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and guest relations.
• Follows Marco’s procedures for preparing dough, sauce, and toppings, and correctly making all Marco’s products.
• Operate all machinery in accordance with Marco’s safety requirements and all applicable state and federal laws (by law, employees under the age of 18 cannot operate or clean certain machinery).
• Maintains cleanliness of the store.
• Works as a team player to support other employees in completing their tasks.
• May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
• Ensures the restaurant follows the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• May assist General Manager in recruiting, interviewing, and hiring of Crew Members.
• Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Completes all other duties as assigned.

Education and/or Work Experience Requirements:

Required:

• High School Diploma or equivalent
• Valid driver’s license

Preferred:

• ServSafe certified

Critical Competencies:

• Maintain compliance with all corporate-mandated training certification requirements.
• Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
• Maintain compliance with all company, store, federal, state, and local policies, procedures, laws and ordinances as required (particularly with regards to food, health, and safety).
• Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
• Advocate and demonstrate Marco’s Cultural Beliefs on a daily basis.
• Avoid any use of personal electronic devices while on the clock.
• Demonstrate teamwork and a sense of urgency.
• Abide by all policies as set forth in this Handbook and the Marco’s Manuals.

Working Conditions and/or Physical Requirements:

• Must be able to stand for long periods of time (10 hours) on any given day
• Need to be able to lift minimum 50 lbs.

Marco’s Franchising, LLC is proud to be an Equal Opportunity. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law

Marco’s Franchising, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Marco’s Franchising, LLC is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Qualifications: