What are the responsibilities and job description for the Retail Sales Associate - Appliances position at Marcone?
Job Description
Function: Professionally executes all sales and service functions for branch customers, creating maximum customer satisfaction, and achieving stated sales objectives for Marcone.
Duties & Responsibilities: Includes continuous development and cross training of the following:
· Exhibit a positive, friendly & helpful attitude with customers and be sensitive to their needs.
· Determine merchandise required by customer and suggest alternative and/or additional items related to the customer’s order.
· Create sales order.
· Select appropriate merchandise from stock.
· Receive payment or obtain credit information.
· Properly prepare merchandise for customer transportation.
· Maintain counter area displays of merchandise in an orderly and attractive manner.
· Assist and resolve customer complaints.
· Keeps abreast of new product information and upcoming product promotions.
· General cleaning and janitorial duties of location.
· Any additional tasks as assigned by the Branch Manager.
Competencies:
· Essential customer service and communication skills.
· Exceptional phone skills
· Ability to multi-task
· Product and application knowledge, including ability to navigate manufacturer websites.
· PC / proprietary proficiency for data entry and utilization of business application software including web browsers & internet search engines.
· Perform basic mathematical calculations required to accurately complete assigned tasks (discounts vs. markup, customer pricing, etc).
Qualifications:
· High School diploma or General Education Degree (GED) or equivalent combination of education and experience.
· Ability to read, comprehend and write simple instructions in English.
· Ability to speak and understand English. Bi-lingual a plus.
· Physical demands of the job, being able to lift 30 lbs., stoop and lift to retrieve stock.
· Follow State and local requirements
11 Distributions Centers and over 50 store locations across the US and Canada.
Company Description