What are the responsibilities and job description for the Front Desk Assistant Manager position at Margaritaville Lake Resort?
$750.00 Sign-On Bonus see below.
Receive $750 after 90 days of employment.
Available for any open positions
- This position is primarily a PM shift.
- All of the responsibilities of a Front Desk Agent, Front Desk Rooms Controller and PBX Operator (a job description for each of these positions can be provided upon request).
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Read the pass on logbook and white boards daily and take action accordingly.
- Oversee a staff of up to 10 people. Assign, coordinate, and supervise work activities of Front Desk Agents and PBX Operators.
- Ensure Front Desk Agents end of day reports are completed including; shift closings, deposits, refunds, miscellaneous charges and guest responses.
- Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action.
- Provide information and direction to staff to achieve 100% occupancy.
- Prepare the Daily Scoop Sheet to communicate resort activities.
- Review out of order rooms daily to determine status and estimated date to return room to inventory.
- Attend meetings as appropriate; stand up, staff, pre-con, holiday planning and any special meetings.
- Respond and resolve guests' requests, complaints or questions in a courteous and timely manner.
- Assist in the development of the annual Front Desk Budget and assist to manage labor (scheduling) and expenses (inventory) based on both business and budget throughout the year.
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