Part Time Member Services Specialist (Phoenix Forge Makerspace) Specially Funded

$17.50 - $23.50/per hour DOE

This is a part-time, temporary position not eligible for benefits.

19.5 hours per week, Monday-Saturday, between 10am-10pm

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

GateWay Community College is seeking a Part Time Member Services Specialist for its Science, Technology, Engineering, Arts, and Math (STEAM)-oriented Makerspace (“Phoenix Forge”). This 22,500-square-foot facility is open to the public as well as college students, faculty, and staff of the Maricopa County Community College District.

Under general supervision by the Program Manager, the Part Time Member Services Specialist is stationed at the front desk of our makerspace to greet members, help them register, provide information about the makerspace and our classes, perform cashier duties, assist with records management, help to maintain schedules, aid in keeping the facility clean (and sanitized), provide the occasional tour, and perform other administrative duties as needed. May be asked to assist members with tool checkout. This position may also be trained to provide support for members using 3D printers, laser cutters, screen printing equipment, textile/quilting equipment, and related tools.

In general, this position provides intermediate-level administrative and facility support performing work requiring a moderate knowledge of policies, procedures, processes, and software under general supervision.

Outside of their scheduled work hours, this position will have free access to makerspace equipment and tools (after appropriate safety training), and access to makerspace equipment training classes.

Three Member Services Specialist positions available.

70% - Front desk duties that include: Greeting members (students, faculty, college staff, and public), registering new members, records management, providing facility and class information, cash handling for memberships and retail sales, occasional facility tours, class schedule maintenance, assistance with tool checkout.

15% - Schedule maintenance and administrative duties as assigned.

10% - Keeping facility and equipment clean and sanitized. (Note: facility is fully cleaned overnight by janitorial services.)

5% - Additional assigned duties will vary depending on skills and aptitude of employee.

• High school diploma or GED
• Excellent written communication skills as evidenced by the resume and cover letter
• Customer service orientation with the ability to maintain positive interactions with members and staff
• Ability to multi-task, prioritize, and manage time efficiently

• Makerspace experience is a plus but not required
• Familiarity with EZFacility software helpful but not required
• Art, craft, and other kinds of “maker” experience helpful but not required
• Experience with Microsoft Office programs (Word, Excel)

• Work schedule will be 19.5 hours per week, Monday-Saturday, between 10am-10pm; schedule may vary.
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs.
• MCCCD does not sponsor individuals for any type of work visas
• Travel to campus during interview/selection process will be at candidate’s own expense
• May be required to work in an area of light to heavy noise levels daily

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act