Patient Access Representative

Job Summary

This position is responsible for performing patient access duties. Involved with assisting patients, medical staff and ancillary departments. Responsible for the pre-admission, admission and registration of all patients into the clinic in a courteous and professional manner. Responsible for interviewing and gathering complete and accurate data to complete the registration process in a timely manner and informing patients of their rights, hospital policies and procedures. Performs other duties as assigned.

Minimum Job Requirements

• High school diploma or its equivalent.
• CPR certification must be obtained within one year of hire.

Preferred Job Requirements

• Medical terminology course or at least two years working in the medical field.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work maybe subject to interruptions and occasional high stress levels.
• Works with protected health information.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Lifting supplies or equipment.
• Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
• Ability to push wheelchairs for patients.
• Pushing workstation on wheels throughout various hospital locations.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.
Marion Health is a smoke-free environment.