Account Manager

Market Leader is looking for a leader! A leader to manage and own the success of current and new customers.

The Account Manager’s role is to help drive a high level of customer satisfaction, product adoption and customer retention. The role will be responsible for an individual Book of Business focused on customer payment survival and lifetime value. You will be responsible for inbound churn requests (call/e-mail) via queue for all customers, reaching out to new customers, as well assisting with collecting outstanding balances. The role is a revenue role with monthly retention targets and provides variable compensation based off these monthly targets. Each Account Manager at Market Leader owns a portion of the entire Book of Business consisting of customers in and out of contract.

Account Manager, Responsibilities:

• Execute a comprehensive engagement and communications strategy to assigned book of business that maintains high customer satisfaction through scheduled appointments, demos, and phone calls.
• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map how Market Leader helps solve their problems.
• Effectively communicate the value proposition of Market Leader, specifically understanding the importance of lead generation and pipeline management for a real estate agent
• Effectively handle and react to common objections from customers while maintaining composure
• Proactively manage your schedule, Book of Business, and pipeline, to meet milestones and objectives.
• Serve as the voice of the customer by providing internal feedback on how we can maximize customer value and resolve customer concerns with urgency.
• Work with team members to assist and resolve client requests or cancellation inquiries.

Account Manager, Requirements:

• Experience delivering client-focused solutions to customer needs
• Exceptional leadership skills -a demonstrated desire to “own it”
• A quick and flexible learner with a motivated and positive work ethic
• History of success in reaching goals
• Ability to receive feedback and apply coaching
• Have a motivated and positive work ethic
• Excellent communication skills, both written and verbal
• A committed and flexible attitude to the job
• Ability to solve problems as they arise
• Focused, reliable and proven ability to self-manage in an autonomous work environment
• Value personal growth and self-development – demonstrate a growth mindset

About Market Leader

A pioneer in lead generation and contact management systems, Market Leader has been helping agents and teams manage, grow, and thrive since 1999. Market Leader proudly serves over 250,000 agents and teams across the United States and Canada.

This position is open to remote candidates based in one of the following states: Arizona or Washington.

Our parent company, Constellation Software Inc. (listed on the Toronto Stock Exchange as CSU), is headquartered in Toronto, CA with 13,000 employees worldwide. Constellation Software Inc. acquires, manages and builds vertical market software businesses. Constellation is currently operating 19 companies within the Real Estate Group – with three acquisitions coming within the past 12 months.

FLSA Designation (US Only):

Non-Exempt

Salary Range:

The pay rate for this role in the United States is $20 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Other Compensation:

Sales positions may be eligible to participate in the business commission plan.

Benefits:

Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off:

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Travel requirement:

• No travel

Application Question(s):

• Do you currently live in Washington or Arizona?

Work Location: Remote