What are the responsibilities and job description for the Mailing Manager position at Marketing.com?
THE COMPANY:
Marketing.com brings together people from diverse personal and professional backgrounds to create a technology-centered, people-powered culture that is constantly evolving and redefining how marketing is done. Our team members bring to work a combined history of dedication, service and being the best at what they do— everyday. With over 30 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products. We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
JOB SUMMARY:The Mailing Manager is responsible for staffing and initiatives to increase efficiencies and production standards in the Mailing department. The MM participates in the selection of new equipment, production staff and directs all training. The MM is responsible for resolving production issues in collaboration with internal teams.
ROLES AND RESPONSIBILITIES:
Responsible for overseeing the production of mailing jobs, including inserters, inkjets, and other Mailing equipment. The manager ensure that the operators consistently do the following:
- Produce a high-quality product according to customer specifications.
- Meet daily schedule requirements without sacrificing quality
- Meets or exceeds established production standards for speed and quality
- Responsible for machine set-up and communication with Helper regarding requirements of the job.
- Work with Mailing Helpers to increase throughput including expediting make-readies and wash-ups.
- Follow established procedures to ensure consistent processes.
- Performs First Article Checklist procedure for every job to prevent errors.
- Keep work areas neat and orderly.
- Identify, recommend and implement areas for process improvement/modification.
- Identify and report mechanical issues and defects in a timely manner.
- Consistently utilize resources to maximize cost reduction/cost control efforts.
- Participate in training and cross-training with an open and positive attitude.
- Assist with experimental functions to evaluate new equipment, techniques, and materials as directed.
- Ensure tools and supplies are properly maintained.
- Perform preventative maintenance on equipment such replacement of small parts, cleaning and minor adjustments to rollers and other small moving parts.
- Work closely with teams/departments to create an environment that supports workflow and continuous improvements of all mailing operations.
- Prepare and maintain appropriate documentation for mailing operations.
- Work safely, abide by and promote established safety policies and procedures. Identify and follow-up on unsafe conditions.
- Perform miscellaneous projects and completes various tasks as requested by management.
- Adheres to a high standard of professionalism in all communications and interactions.
The Mailing Manager is responsible for providing regular feedback pertaining to job performance and for implementing disciplinary measures as needed.
The Manager will collaborate with the Plant Manager and other department supervisors to ensure job specifications are clear and delivery deadlines are met.
The Mailing Manager will promote an environment of high-quality work, employee performance recognition and adherence to safety standards.
The Manager is responsible for overseeing new hire training and development.
The manager will continuously monitor and improve workflow efficiencies.
BASIC QUALIFICATIONS:
- High School degree or equivalent, and two or more years in a Lead Operator position on a Mailing Inkjet and/or Inserter is preferred
- Supervisory experience within manufacturing, preferably 2-4 years in mailing operations
- Mechanical aptitude required.
- Must have the ability to think through the mechanical aspects of press operations and decision making.
- Able to manage time effectively on multiple long and short-term projects simultaneously, meeting all related deadlines.
- Must have basic math, reading, writing skills, and possess the ability to tactfully communicate to the lead operator and employees of all levels of the company.
- Excellent interpersonal, collaboration, and relationship building skills to effectively work with a diverse group/variety of people and personalities.
- Able to display high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, and the ability to speak and communicate effectively
- Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form and deal with problems involving several concrete variables in standardized situations.
- A strong sense of urgency and customer focus.
- Availability for overtime as needed
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
PHYSICAL REQUIREMENTS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Incumbent must be able to:
- Perform very heavy work, lifting up to 45 pounds, with frequent lifting/carrying of objects weighing up to 30 pounds.
- Hear, speak and effectively verbally communicate in the English language, including following oral and written instructions, in order to communicate with people inside and outside the organization.
- Must be able to walk, sit, or stand for extended periods of time, at least 8 hours daily, based on duty being performed.
- Physical ability to move around building area repeatedly throughout the day.
- Apply manual dexterity and visual acuity.
- Must have color vision to accurately distinguish between a wide variety of colors used in the printing process.
- Able to work a flexible work schedule, including nights and weekends.
- Able to excel in a fast-paced environment subject to numerous schedule and priority changes, and short notice activity.
Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $80,000 - $90,000
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