What are the responsibilities and job description for the Operations Coordinator position at Marmic Fire & Safety Co?
The Operations Coordinator supports a professional team, including new customer set up, quotes, pricing, and processing sales orders.
Duties include:
- Posting all payments and payment types excluding cash and checks, receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately. The expectation is that postings occur the same day or next day.
- Maintaining thorough, well organized customer files by scanning documents into the database and sorting and filing by customer.
- Research and negotiate chargeback claims (an aggressive approach is needed to obtain chargeback recoveries).
- Invoice originator must track and investigate deductions (chargebacks) from customer payments. Must verify with department managers to make sure we are being charged correctly for the chargeback. Need to dispute and negotiate if there is any discrepancy with chargeback.
- Process, transmit and run credit card transactions for customer sales and refunds.
- Investigate and respond back on a timely basis to merchant services disputes regarding chargebacks for sales with supporting documents such as proof of delivery and copies of invoices to ensure there are no inaccurate deductions taken out from merchants.
Perform other accounting duties as requested.
Other Duties as Assigned
Qualifications:
- Must have a strong work ethics
- Must be a self-starter
- Detail oriented, professional attitude, reliable
- Proficient in Excel, Google Sheets, Microsoft Word, Google Docs 10-key by touch
- Possess strong organizational and time management skills
- Strong problem solving skills
- Communicate effectively verbally and in writing
- Decipher POD’s and Invoices
- Interact with employees and vendors in a professional manner including high stress times
- Speak and write English
- Work independently and with a team in a fast-paced and high volume environment ,with emphasis on accuracy and timeliness
- Perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division accurately
Requirements:
Possess High school diploma or equivalent, and 2 years of experience. Pass pre-employment background and substance abuse screening upon hire and throughout employment.
In addition to an attractive wage, we offer the following featured Benefits for full-time employees:
- Collaborative work environment
- On-the-job training and company paid training programs
- Teledoc services, if Healthcare coverage is elected
- 401K Plan
- Vision
- Life
- Dental
- Accidental
- Long-Term and Short-Term Disability
- Vacation
- PTO
- Paid Holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, really, the nation.
Salary : $36,400 - $46,100
