General Manager

General Manager

Marriott (mid-sized full service)

Thousand Oaks area

Position Summary:

Functions as the primary strategic business leader of the property with responsibility for all aspects of the

operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue

generation and delivering a return on investment to property ownership. Verifies implementation of service

strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market

share. Holds property leadership team accountable for strategy execution and guides their individual professional

development. Verifies that the objectives and goals of Marriott and property owners work together to achieve

brand positioning and success.

Education and Experience

 2-year degree or 4-year bachelor’s degree in business administration, Hotel and Restaurant Management,

or related major; 8 years’ experience in the management operations, sales and marketing, finance and

accounting, or related professional area.

Preferred:

 General Manager experience in full-service property.

 Ability and willingness to work flexible hours including weekends, holidays, and late nights.

 Property industry work experience, demonstrating progressive career growth and a pattern of exceptional

performance.

Business Strategy Development & Execution

Stays current with industry trends and monitors strengths and weakness of competition; explores new business

opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and

market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott

global strategic plan into one that can be executed on property. Executes plans to maximize property customer

satisfaction, profitability, and market share.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new

business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team.

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service

standards; conducts both routine and short-notice quality assurance audits with specific departments; holds

employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure

building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations;

validates that employees are appropriately trained and performing to standard.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on

property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve

service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential

service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the

market by actively promoting an exemplary property/brand image; anticipates needs of large groups or high

profile guests in order to deliver flawless service.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner

informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property

performance.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Management Team that continuously strives for positive results and

improvement; coaches Executive Committee by providing specific feedback and holds them accountable for

performance; creates learning and development opportunities for employees; creates and effectively executes

development plans for direct reports and ensures all managers are doing the same for their direct reports.

Ensures effective work processes, systems and teamwork are in place to maximize individual and overall property

performance.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an

environment of open communication and spending time with employees on the frontlines; makes self-available to

employees (“open door policy”) and addresses issues as needed.

The salary range for this position is $125,000 to $145,000 annually.

Job Type: Full-time

Pay: $125,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $125,000 - $145,000