Franchised Front Desk Agent

Marriott International
Security Services, TX Full Time
POSTED ON 2/26/2023 CLOSED ON 4/13/2023

What are the responsibilities and job description for the Franchised Front Desk Agent position at Marriott International?

Job Number 23036357

Job Category Rooms & Guest Services Operations

Location Marriott San Antonio Airport, 77 NE Interstate 410 Loop, San Antonio, Texas, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Hiring Incentive $100 every 30, 60 and 90 days worked.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns.

Job Requirements

Essential duties and responsibilities include the following (other duties may be assigned):

* Greets and completes established check-in procedures for arriving guests daily, using computerized methods to ensure guest satisfaction in the rooms requested.
* Perform guest departure (check-out) daily by following computer procedures to close guest accounts and ensure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.
* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
* Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
* Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
* Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.
* Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
* Maintains a friendly, cheerful, and courteous demeanor always.
* Performs the shift check list to ensure accuracy of all aspects of the shift.
* Process all guest mail, messages, and faxes by receiving, sorting notifying, and distributing to mailboxes and to guests to ensure the information is received in a timely manner.
* Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor.
* Serves as a cashier and attendant for gift shop as needed
* Cross train as AYS operator.

This company is an equal opportunity employer.

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