What are the responsibilities and job description for the Hotel General Manager position at Marriott International?
Responsibilities:
- Oversee the daily operations of the hotel, ensuring smooth and efficient running of all departments
- Provide exceptional customer service to guests, addressing any concerns or issues that may arise
- Manage and train hotel staff, including front desk personnel, housekeeping, and maintenance teams
- Develop and implement strategies to maximize occupancy rates and revenue
- Monitor and maintain hotel budgets, including expenses and revenue projections
- Collaborate with other departments to ensure a seamless guest experience
- Conduct regular inspections to ensure cleanliness, safety, and compliance with hotel standards
- Handle guest complaints or conflicts in a professional and timely manner
- Stay updated on industry trends and implement best practices to enhance guest satisfaction
Experience:
- Previous experience in hospitality management or related field
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent customer service skills with a focus on exceeding guest expectations
- Proficient in budgeting and financial management
- Knowledge of front desk operations, including night audit procedures
- Multilingual abilities are a plus, as it allows for effective communication with diverse guests
- Familiarity with phone systems and phone etiquette
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Novi, MI: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $70,000
