Director, Software Engineering

Job Number 23028117
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Leads a team for applications support including resourcing, budget, structure, and policies and procedures. Manages team and service providers to make enhancements to the applications that do not meet project definition guidelines, resolve code/configuration defects in production software, ensure software is current within standards, and support applications with any routine tasks or support to ensure ongoing operations. Manages the performance compliance to the application support service level agreements. Partners with Application Production Support in development of new SLAs and metrics for service providers. Partners closely with Enterprise Architecture, Application Production Support, and Infrastructure to maintain and improve application performance to meet business goals.
CANDIDATE PROFILE Education and Experience
Required Qualifications:
- 9 years of application development leadership experience
- Undergraduate degree in Information Systems, Computer Science, or equivalent experience/certifications Five years recent experience with development methodologies as well as familiarity with new, emerging development frameworks
- Direct management of complex budgets of $3M in direct and indirect costs Direct management of cross functional, sourced, or matrixed teams
Preferred Qualifications:
- Demonstrated success leading medium- to large-scale initiatives/transformations
- Expert knowledge of cpre function platform applications
- Proven leadership experience in implementing and managing IT delivery teams
- Experience with and knowledge of IT outsourcing activities in a managed services environment Proven knowledge of all aspects of application delivery services.
- Proven knowledge of development methodologies, solid understanding of ITIL v3 framework
- Strong negotiation, influencing, and problem resolution skills
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience in business systems and process planning
- Knowledge of business environment, service requirements and hospitality culture
- Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
- Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
- Graduate degree
- Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
- Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
- Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
CORE WORK ACTIVITIES
- Managing Application Support Standards, Processes, And Tools
- Works with direct reports to facilitate consistency of application support across applications
- Participates in the definition of and drives compliance with Service Integration standard processes and tools Ensures timely resolution of escalated service delivery problems and minimizes the impact of any application issue
- Communicates to Enterprise Application and Architecture leaders' opportunities to create broader IT related and corporate standards and policies where necessary
- Communicates important application support changes that affect service provider and/or Marriott operations Establishes contingency plans and manages works to minimize outages and ensure recovery of systems
Managing Day-To-Day Relationships with Teams
- Manages the delivery of a set of applications enhancements in partnership with iT Business Partnership &
- Planning, Enterprise Applications and Architecture, Infrastructure, Security and Technology Business
- Management, along with business partners and providers
- Manages the business and operational risk
- Facilitates continuous improvement cost reduction opportunities and trailing cost elimination.
- Identifies and leads application rationalization efforts
- Oversees effective reporting within and across the organization in partnership with Applications Production Support
- Manages day-to day relationships with all IT teams to promote the applications support and operations that meet or exceed the client expectations
- Monitors projects for alignment with defined business case process
- Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
- Defines, manages, and improves service level reporting for application development
- Provides early warning to the appropriate leaders and team regarding degraded or missed service levels
- Leads team to resolve any prioritized production application code/configuration defect. Leads team to partner with Problem Management team on root cause identification any defect resolution
- Ensures partnership with Incident Team on triage during incident calls where required.
- Assists with application, development and maintenance of service provider project management standards and tools
- Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
- Works with applications development and operations service providers
- Works closely with Application Productions Support and service providers on incidents, problems, changes, release management, and other standard ITIL processes
- Manages Sarbanes-Oxley, PCI, and other regulatory compliance matters with the Service Providers Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement Works with team to progress the service providers services to match client needs
- Facilitates team and service provider compliance with the agreement Validates service levels meet business needs
- Supports the IT organization
- Provides input to IT's business strategy and planning as needed
- Supports and follows defined IT Governance decision rights, standards, and practices
- Emphasizes accuracy and effectiveness of estimating and planning management with team Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
MANAGEMENT COMPETENCIES
Leadership
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
Building Relationships
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
- Developing Others - Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges.
- Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
- Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
- IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
- IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impact.
- Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
- Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function specific strategic work challenges.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?