Customer Supply Representative

Customer Supply Representative

The Customer Supply Representative directly supports the Supply Chain Managers in managing the successful generation, fulfillment, and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience. The Customer Supply Representative is support for the Key Account team to manage day to day order to cash process delivering a seamless customer experience.

What are we looking for?

• Bachelor’s Degree or equivalent work experience
• 1-2 years of experience in a customer facing role
• Proficiency with Microsoft Office
• Comfortable with written and verbal communications

What would be your key responsibilities?

• Management of all customer orders, domestic or distributors/pro, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service
• Responsible for supporting load tracking and issue resolution from origin shipping location to customer destination.
• Resolution of OS&D claims from customer through MGS and appropriate parties.(credit management)
• Responsible for order entry accuracy, including ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure ontime delivery to the customer.
• Support in monitoring and report baseline KPIs through weekly/monthly account meetings and recaps
• Act as a back up to Supply Chain Managers in proactively inform customers and sales teams on product shortages and recovery dates on a weekly basis
• Active participation and leadership in CMOS meetings.
• Log and track customer complaints in customer management tools and ensure resolution is achieved
• Special projects or problem-solving initiatives as assigned

What can you expect from Mars?

• The opportunity to learn, develop and take charge of your own career.
• An industry competitive salary and benefits package.
• To be respected and valued.
• The Five Principles at the center of every decision we make
• The opportunity to work cross functionally, add value and impact a better world for generations to come.