Office Manager

Martin Dentistry has been serving our friends and neighbors in the Tri-Cities for over 40 years with locations in Kingsport, Johnson City, Colonial Heights, and Elizabethton. We are currently seeking an experienced Office Manager at our Parkway Family Dental location.
Vision Statement:
At Martin Dentistry, our vision is to deliver world class service and results to patients who value dentistry of the highest caliber.
Core Values:
FAMILY - We believe every patient and team member deserves to be treated like family. We strive to “wow” every patient, every visit, every time.
RESPECT - We strive for a positive environment and to eliminate drama with a balance of honesty and compassion for one another. We will respectfully communicate with patients and team members, ALWAYS.
GROWTH MINDED - We will continue learning and looking for new ways to improve ourselves and our practice. We invest in ourselves so we can in turn invest in others.
TEAM PLAYERS - We will look past our personal position for the betterment of the team. We will strive to be the type of person the rest of our team wants to be around.
SOLUTION ORIENTED - Failure will happen with an empowered team, but we take ownership and come up with solutions. When we encounter problems, we come to the table with solutions.
The office manager role is vital to create and maintain a positive experience for employees and patients, ensure high levels of organizational effectiveness, and effectively communicate throughout the office. We are looking for a strong LEADER who leads by example and inspires our team to be the best we can be.
RESPONSIBILITIES:
On board new employees, conduct orientation sessions, relay the vision of the practice, and arrange on-the-job training for new hires.
Monitors patient flow and staff allocation to meet patient needs, maximize doctor’s time.
Supervises front and back office staff, resolves any clinical-administrative problems, and develops measurable performance objectives for the team.
Observe and evaluate workers' performance and appearance to ensure quality service and compliance with policies. Issue corrective coaching, oral and written, as appropriate to communicate practice standards.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Oversees billing and collection processes.
Supervises patient recordkeeping and HIPAA compliance.
Ensures optimal patient care, monitors patient satisfaction and resolves complaints.
Ultimately, the office manager must be cross-trained to be able to function in any administrative role as needed
Maintains the highest level of confidentiality and adherence to HIPAA standards.
Adherence to strict safety guidelines and procedures to OSHA and office standards.
QUALIFICATIONS:
Minimum two years of experience in medical or dental office setting.
3-5 years of managerial experience, preferably in medical or dental office setting.
Knowledge of billing codes and understanding of insurance plans a plus.
BENEFITS:
Bonus opportunities
Paid time off and holidays
Company sponsored health insurance with company paid portion
Vision and dental insurance with company paid portion
401k with company match
Continuing education opportunities

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Management: 1 year (Preferred)
• Dental Office: 1 year (Preferred)

Work Location: One location

Salary : $60,000 - $65,000