What are the responsibilities and job description for the Teller position at Maspeth Federal Savings & Loan Assn?
It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.
Reports To
- Branch Manager
- Assistant Branch Manager
- Branch Supervisor
Primary Responsibilities
- Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals
- Cash checks
- Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
- Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.
- May be responsible for bank opening and/or closing
- Maintains the highest level of confidentiality with all information obtained
- Promotes the bank’s products and services
- Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
- Comply with all department and company policies, procedures and regulations
- Other duties as assigned
- Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays
Desired Skills & Experience
- Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
- Mathematical skills
- Strong communication & organizational skills
- Detail oriented, high degree of accuracy
- Competence with computers, telephone, calculator
- Ability to work in a fast-paced environment & under pressure as needed
Mondays - Saturdays
35 hour work weeks
Saturdays are rotational, one day off during week to accommodate
Applicants must be willing to work at any and all branch locations, management reserves the right to transfer employees as per business needs
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