Optical Manager

The School of Optometry seeks an Optical Manager who ensures the accurate and efficient daily operation of 10 Optical, the optical dispensary of The Eye and Vision Center.

Management of the Optical Dispensary (10 Optical) of The Eye and Vision Center (80%)
• Provide appropriate patient education regarding lens and frame options
• Ensure the timely processing of daily patient orders
• Complete verification of insurance or vision care coverage for optical goods and services
• Oversee collection of patient payments, submission of accurate billing information and the posting of charges and payments in system
• Purchase and monitor shop inventory
• Identify equipment needs, including coordinating equipment repair and servicing
• Develop fee schedules and pricing for optical goods and services
• Maintain current information on vision care plans and other third party payers
• Assist the Associate Dean for Clinical Programs in the development, maintenance and monitoring of operational policies and procedures and key performance indicators
• Develop and implement marketing strategies
• Assist in the development and implementation of patient satisfaction surveys

Supervising Staff and Teaching Student Interns (20%)
• Supervise 10 Optical staff, including scheduling
• Supervise and coordinate student intern activities in 10 Optical
• Provide supervision/teaching in optical labs
• Contribute to sustaining and enhancing an inclusive working and learning environment

Requirements

Required:
• Current Massachusetts Dispensing Optician License
• Minimum 3 years’ experience in Optical management
• Supervisory experience
• Prior experience with third party payers and vision care plans
• Experience with electronic health records, inventory management systems and ordering systems
• Excellent customer service skills
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Preferred:
• 5 or more years’ experience in Optical management
• Teaching and/or training experience
• Bilingual (English/Spanish or English/Portuguese)

Physical Requirements:

• Typical office or administrative working conditions. Work is primarily sedentary in nature; there are no special physical demands.
• Must be able to talk, listen and speak clearly on telephone

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law

About the Company:
Massachusetts College of Pharmacy and Health Sciences