What are the responsibilities and job description for the Assistant Sales Manager position at Massage Envy?
Overview
Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy, Golden Valley. Massage Envy is the leader in accessible massage and skin care. As a Sales Manager at our Golden Valley franchised location,* you'll join a wellness community that's 35,000 strong.
Job Responsibilities:
As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. Being a team leader means bringing everyone together to work cohesively toward that goal. Daily work in this role includes:
- Promoting the benefits of a membership to guests by educating on body care and skin care services, as well as leading retail skin care products.
- Assisting with membership management by addressing questions and concerns and contacting members regarding their services and payments.
- Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and guiding the sales and customer service team to positively resolve customer challenges.
- Assist Clinic Manager with administrative tasks such as data entry and report management and managing inventory and deposits.
- Empower the front desk team by setting clear expectation, provide ongoing training and mentorship, and reviewing performance regularly as well as work the clinic manager to set performance goals and work with the team to achieve them.
- Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
- Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
What We'll Accomplish Together
What’s in it for you?
We offer a culture of care that inspires you to be your best with:
- Benefits that help you take care of you including
- Employee membership with discounted services
- 40% off all retail products
- Paid time off
- Major medical.
- A healthy compensation plan that rewards your hard work with monthly bonuses based off sales.
- A dynamic, energizing environment where you're consistently challenged never bored.
- Leader training and development to help you grow as a manager and lead your team.
What it Takes to Succeed
A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:
- Smart and experienced with prior background in management, sales, service or retail.
- Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
- Top performers, who can set goals, prioritize work, analyze business performance, and delegate effectively.
- Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
- Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
