What are the responsibilities and job description for the Sales Associate/Customer Service position at Massage Envy?
Do you love helping others?
Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Sarasota South!
Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:
Benefits that help you take care of you including
- 35-40 hours guaranteed
- Four paid personal days annually, after one continuous year with us. One 1 personal day can be redeemed per quarter.
- Free employee membership with the ability to earn free massages and facials, plus discounted additional services, service enhancements and skin care products!
- Medical/Dental/Vision cost-shared plans offered for full-time employees, 50% paid by Massage Envy
- We also offer a confidential mental health assistance and support program through SupportLinc.
- Referral Bonus Program for referring new part or full time employee to one of our 4 locations
- Room for advancement including a Manager-in-Training and Leadership Development program
- Our 4 local locations offer flexibility of schedule
- Fun, supportive work environment, with managers who care about you!
A healthy compensation plan that rewards your hard work with:
- An hourly wage beginning at $13.00 per hour
- Performance review every 6 months with raise based on performance
- Commission on membership sales, with bonus based on number sold
- A $250 sign-on bonus, paid over 90 days.
As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email to current members.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
- Signing bonus
COVID-19 considerations:
Masks are optional at all 4 of our franchised locations.
Education:
- High school or equivalent (Preferred)
Work Location: One location
Salary : $13 - $250
