Sales & Customer Service Associate

Overview

Are you a Happy Energetic Person? Do you enjoy a positive work environment? Are you looking for a flexible schedule that will work with your busy lifestyle or College schedule? If that sounds interesting then you will love working for Massage Envy Massapequa as a Front Desk Associate. As a Front Desk sales associate you are the heart and soul of our spa. As a front desk associate at Massage Envy - Massapequa responsibilities revolve around providing excellent services to members and guests.These include:

• Answering phone calls and managing the schedule.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• SELLING the Wellness Program This is a SALES Position.

 

 

Here's what's in it for you:

 

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

• Benefits that help you take care of you including:
  • • Flexible Schedule
    • Employee Discount
    • 401 (k)
    • Paid Training
    • Paid Time Off
• A healthy compensation plan that rewards your hard work with:
  • • Hourly Pay
    • Sales Commission
    • Employee Discounts
• A dynamic, energizing environment where you're consistently challenged, never bored.   
• Training to help you grow and refine your sales and customer service skills.
• Flexible Scheduling
  • • Full-time
    • Part-Time
    • 6-8 hour shfts
    • Weekend Availability
    • Monday to Friday
    • Day shift
    • Night shift
    • Open Availability

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

 

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

 

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

 

 

 

 

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.